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HELP AND SUPPORT.

We’ve got a range of wonderful tools to help you to manage your account and services. Have a question? Our Help Centre is filled with FAQs and guides.
MANAGE YOUR ACCOUNT WITH OUR HELPFUL TOOLS
MERCURY APP
On your phone? Our app makes it easy for you to manage the important things, no matter where you are.
MY ACCOUNT
At a computer? My account makes it easy for you to login and do the important things online.
USAGE TRACKING
Stay on top of your usage with our detailed graphs and helpful energy saving tips.
LEARN MORE ABOUT BILLING AND PAYMENTS
UNDERSTANDING YOUR BILL
Check out our guide to help you understand your bill. Your bill summary is on the first page, followed by a detailed breakdown of your services.
WAYS TO PAY
We offer a range of payment options to suit your needs. Enjoy the simplicity of regular payments, or keep it flexible with one-off payments.

NO MATTER WHAT, WE'RE HERE FOR YOU

Worrying about money and bills is stressful, but you're not alone. When times are tough, our team is here to listen and help. We understand life can throw all sorts of curve balls, and we have the tools to support you - so please reach out. You can also read about our Consumer Care Policy.
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OUTAGES AND FAULTS

Experiencing an outage for any of your Mercury services? Find out who to call and what to do in the event of an outage or fault.
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MEDICALLY DEPENDENT

If someone in your household is dependent on mains electricity for critical medical support (for example, for the use of medical equipment) and the loss of electricity could result in loss of life or serious harm, it's important you let us know.

CONTACT US

We've got dedicated teams for all your enquiries and we're always happy to help.
Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs.