I help to deliver Mercury’s sustainability disclosures, whilst looking at global and national trends in energy. Part of my role is to grow the culture of sustainability within Mercury whilst delivering different initiatives and supporting Mercury’s strategic direction. I get a load of variety with my role, and work with stakeholders across the organisation, as well as externally.

Every day brings a fresh challenge and opportunity to learn. I have had a diverse journey, from the Customer Engagement Centre to Risk Control and Process Improvement roles before landing my current gig as a Sustainability and Strategy Analyst. The opportunity for me to develop my skillset and grow my career within one organisation has been excellent; I get to explore new pathways whilst Mercury also gives me the space to represent Aotearoa as a Future Energy Leader for the World Energy Council, broadening my exposure to the energy sector.

Cliché, but forward-looking – Mercury is an evolving company in an ever-evolving sector. There’s a dynamic blend of adaptability, growth and support – I constantly have learning opportunities to keep me ahead of the curve. I have had the privilege of moving through various roles, learning and upskilling as I go. Flexibility is prioritised beyond working locations, I do a 9-day fortnight – which is great for my work-life balance! 

Accounts Payable is all about payments and my team looks after all incoming and outgoing payment for the business. Life in Accounts Payable is very fast paced with payments happening every day and tight deadlines.

I really appreciate my team culture, we are all very open and feedback is always valued and heard. There is great flexibility on how we work and I can manage my workload around the team goals. The Mercury culture is very friendly, I originally started in the Contact Centre and moved into the Finance team after a year, there is so much opportunity for growth and internal movement. There is great communication and energy across all the teams in the business which makes it easy to get help or support when you need it.

My role sits within the Futures & Frontiers squad, so our focus is on developing innovative products which are often 12-18 months from market. I’m a marketing specialist, so my role involves creating end-to-end campaigns, doing everything from working on the strategy to writing the FAQs to building landing pages.

That my role is so varied, and I get to shape how I approach my work. I find working on future products exciting, as they’re often aligned with wider industry goals, such as the energy transition. This requires innovation and technology-first solutions, which I then translate into customer-facing content.

Going from working within the customer space to now being in marketing, having that first-hand customer experience helps me to anticipate customer needs and factor that into our work.

Our culture encourages and enables growth. My team works in a cross-functional way, which creates more collaboration and allows us to learn from our colleagues across different disciplines. After our merge with Trustpower back in 2022, we’re taking a new direction, and it’s an exciting place to be.

I work in the Payment Solutions team and my day to day involves working with customers with closed accounts and helping them to pay off outstanding debt. I provide options like long term payment arrangements and connecting the customers with organizations that can help them. My team works closely with local communities to understand how we can always evolve to provide the best customer care for those struggling with bill payments.

My team! We are all so open minded to new ideas and ways of working. There is a lot of transparency which creates a great culture of trust and accountability to get the best outcomes for our customers. The Mercury culture is really positive and always changing, there is lots of support from all over the business when I need help.

I started in payment solutions and had not had any experience in credit collection before, but plenty of experience in customer service. I had the confidence and willingness to learn and with great support from my manager I have learnt so much. I encourage anyone looking for a role at Mercury to go for it, what are you waiting for?

I work in the Treasury team looking at treasury operations and corporate finance. My tasks and responsibilities include maintaining day-to-day liquidity requirements, foreign exchange and interest rate hedging, monitoring medium-to-long-term funding requirements, as well as anything and everything relating to finance such as evaluating development projects and looking at what the electricity price forecasting to inform business cases. The treasury function also requires me to evaluate various risks including liquidity and procedural risks.

I am relatively task oriented and get satisfaction from things being done well. I enjoy having to think about what's on the horizon, as well as executing transactions and deals. I do enjoy working in the finance area, the problems aren't always straightforward and there’s always something new coming up as Treasury deals with and provides advice to all areas of the business.

I have been at Mercury for 16 years now and in that time, I have worked across different business units including finance, customer, portfolio and sustainability. Mercury is always changing and adapting and there is a lot of opportunity for career development and growth.