I started in payment solutions and had not had any experience in credit collection before, but plenty of experience in customer service. I had the confidence and willingness to learn and with great support from my manager I have learnt so much. I encourage anyone looking for a role at Mercury to go for it, what are you waiting for?

I work in the Treasury team looking at treasury operations and corporate finance. My tasks and responsibilities include maintaining day-to-day liquidity requirements, foreign exchange and interest rate hedging, monitoring medium-to-long-term funding requirements, as well as anything and everything relating to finance such as evaluating development projects and looking at what the electricity price forecasting to inform business cases. The treasury function also requires me to evaluate various risks including liquidity and procedural risks.

I like to think of myself as our brand’s biggest champion. As the guardian of our brand, I’m responsible for shaping our strategy and ensuring we show up in a way that’s authentic and impactful. I lead an incredible team who bring our brand to life through our advertising, visual identity, social media, and sponsorships. 

I’m absolutely passionate about brand and the transformative impact it can have—not just on a company’s success but on its internal culture too. The variety in my role keeps every day exciting, and I thrive on the challenge of balancing big-picture strategy with hands-on creativity.

What makes it even better is my team. They’re talented, passionate, and brimming with positivity—it’s contagious! Supporting them to tackle challenges, think big, and share bold ideas is one of the most rewarding parts of my job.

 Our culture is built on passion, curiosity, and a shared commitment to excellence. Everyone here shows up with purpose, ready to contribute and collaborate. It’s an environment that’s open-minded, warm, and genuinely supportive. 

I help to deliver Mercury’s sustainability disclosures, whilst looking at global and national trends in energy. Part of my role is to grow the culture of sustainability within Mercury whilst delivering different initiatives and supporting Mercury’s strategic direction. I get a load of variety with my role, and work with stakeholders across the organisation, as well as externally.

Every day brings a fresh challenge and opportunity to learn. I have had a diverse journey, from the Customer Engagement Centre to Risk Control and Process Improvement roles before landing my current gig as a Sustainability and Strategy Analyst. The opportunity for me to develop my skillset and grow my career within one organisation has been excellent; I get to explore new pathways whilst Mercury also gives me the space to Chair the Young Energy Professionals Network, broadening my exposure to the energy sector.

Cliché, but forward-looking – Mercury is an evolving company in an ever-evolving sector. There’s a dynamic blend of adaptability, growth and support – I constantly have learning opportunities to keep me ahead of the curve. I have had the privilege of moving through various roles, learning and upskilling as I go. Flexibility is prioritised beyond working locations, I do a 9-day fortnight – which is great for my work-life balance! 

Accounts Payable is all about payments and my team looks after all incoming and outgoing payment for the business. Life in Accounts Payable is very fast paced with payments happening every day and tight deadlines.

I really appreciate my team culture, we are all very open and feedback is always valued and heard. There is great flexibility on how we work and I can manage my workload around the team goals. The Mercury culture is very friendly, I originally started in the Contact Centre and moved into the Finance team after a year, there is so much opportunity for growth and internal movement. There is great communication and energy across all the teams in the business which makes it easy to get help or support when you need it.

My role sits within the Futures & Frontiers squad, so our focus is on developing innovative products which are often 12-18 months from market. I’m a marketing specialist, so my role involves creating end-to-end campaigns, doing everything from working on the strategy to writing the FAQs to building landing pages.

That my role is so varied, and I get to shape how I approach my work. I find working on future products exciting, as they’re often aligned with wider industry goals, such as the energy transition. This requires innovation and technology-first solutions, which I then translate into customer-facing content.

Going from working within the customer space to now being in marketing, having that first-hand customer experience helps me to anticipate customer needs and factor that into our work.

Our culture encourages and enables growth. My team works in a cross-functional way, which creates more collaboration and allows us to learn from our colleagues across different disciplines. After our merge with Trustpower back in 2022, we’re taking a new direction, and it’s an exciting place to be.