IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

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MOBILE STANDARD CHARGES.

Below are our standard charges for using our mobile voice calling, video calling, text and other services. If you are traveling overseas and require international services, view our roaming charges.
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GET 3 MONTHS FREE* MOBILE!

Get your first 3 months free on your monthly mobile plan when you bundle mobile with another service, including electricity, gas or broadband.

*Terms and eligibility apply.

*3 Months Free mobile only applies to the monthly charge for your chosen plan. It does not apply to other charges such as Add-Ons, Auto Allowances, or texts/calls outside of what is included with your plan. To retain the 3 Months Free offer on your mobile plan, you need to keep at least one energy or broadband service with Mercury, and stay on the same mobile plan, for the duration of the 3 Months Free offer. If you switch or terminate all your energy and broadband services, or change your mobile plan: 1. in the first month, you will lose three months free; or 2. in the second month you will lose two months free; or 3. in the third month you will lose one month free. A mobile number is only eligible to receive the 3 Months Free offer once. Not available to customers who have had the 3 Months Free mobile offer with Mercury NZ Limited in the last 12 months. General residential and mobile terms apply.

STANDARD CHARGES

Voice Calling Charges

Voice calling charges include any calls made to another number, and do not use an app or video. Voice calls to standard New Zealand & Australian mobiles and landlines are only charged at standard rates once your mobile plan, and any Add-Ons you may have, are used up.


Rating Price 
Voice call to a Mercury mobile Minute + Second Free
Voice call to any NZ mobile (any network, anytime) Minute + Second $0.69
Voice call to a standard NZ landline (anytime) Minute + Second $0.69
Voice call to standard mobiles and landlines in Australia Minute + Second $0.69
Voice call to standard mobiles and landlines in Ireland, UK, USA, Canada, Europe, South Africa Minute + Second $0.69
Voice call to standard mobiles and landlines in Hong Kong, Japan, North Korea, South Korea, Malaysia, Singapore, Taiwan, China, Indonesia, India, Phillippines, Thailand Minute + Second $1.49
Voice call to standard mobiles and landlines in Pacific Islands (American Samoa, Cook Islands, French Polynesia, New Caledonia, Papua New Guinea, Solomon Islands, Tonga, Vanuatu, Western Samoa, Fiji) Minute + Second $1.49
Voice call to standard mobiles and landlines to Rest of the World* Minute + Second $1.49
Voice call to 0800 or 0508 numbers Minute + Second Free but you will be charged for any additional fees that may be charged from the 0800 provider. Check with individual providers first.
Voice call to 0900 numbers Minute + Minute $0.30 but you will also be charged for any additional fees from the 0900 provider. Check with individual providers first.
Voice call to 018 directory services (domestic and international) Minute + Second $2.00. If you choose to Direct Connect to the number, an additional fee of $0.51 plus $0.20 per minute applies.
Voice call to Emergency Services (111 and 105) Free but please note you may be charged at $6.00 per a false call.
Voice call to Satellite Minute + Second $19.99
Voice call to Maritime Minute + Second $16.99
Voice call to Antarctica/Scott Base Minute + Second $1.49
Voicemail Retrieval
Free
3 Way Calling Minute + Minute $0.30

Voice calling charges in the table above are charged on a minute + minute or minute + second basis, meaning that there is a minimum one minute charge per call, and calls are charged per minute or second after that.

*Voice call - Rest of the World includes:

Video Calling Charges

Video calling refers to any calls you make where you opt to use your video call function (excluding calls made from an App).

Rating Price
Minute + Minute $0.69
Minute + Second $1.49
Minute + Second $1.99

Video calls are charged on a minute + minute or a minute + second basis, meaning that there is a minimum one minute charge per call, and calls are charged per minute or per second after that.

SMS and MMS Charges

See below charges for text messages (SMS) and photo/video messages (MMS) sent with various file formats, and to different providers and locations.

Rating Price

Per text Free
Included in plan

Per text $0.30
Per message $0.50
Per message $0.60
Per message Free
Per message $1.25
MMS (Video Message) to any NZ mobile on any other network (anytime) Per message $1.25
Per message $1.25
Per message $0.60**
MMS (Video Message) to any international mobile
Per message $1.25**

*Video Call - Rest of the World includes: All countries excluding Australia

**Note: service not guaranteed due to varying partner networks.

Data Charges

There are no standard rates for data. If you use all the data within your plan allowance, and any applicable Add-On or Auto Allowance data, you will need to purchase an additional Data Add-On to continue using data services, or wait for your monthly plan to renew.


Note: All prices include GST. Not all services and their charges are listed. Some less common services such as Special Voice Calls, Call Forwarding, Call Diversions, GST Exempt Text Services (Charities), Mobile Minicall etc. can be charged without warning and we are only able to provide the charge amount once advised by the charger.
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