Our dedicated team is here to help. We understand that sometimes it can be hard to pay your bills. It could be a sudden change or an ongoing challenge, and it can happen to any of us, at any time. Everyone's reasons will be different, and we want to hear your story. 

This webpage is also available to view in the following languages: 
Tirohia ki ēnei kōrero i te reo Māori 
Vaai fa’amatalaga nei i le Gagana Fa'asamoa
इस जानकारी को हिंदी में देखें

ways we can help

Call our Here to Help Team on 0800 630 002. We'll work with you to find the right payment solution so that you can focus on what matters most to you.

When you contact us, we will:

  • Work on a plan to suit your situation. 
  • Discuss setting up weekly, fortnightly, or monthly payments to make budgeting easier.
  • Ensure you’re on the best plan for your household’s needs. 

While you work with us, we commit to:

  • Keep your services connected. 
  • Not refer your debt to a collection agency. 
  • Help you keep your bill to a minimum, including refunding fees such as disconnection, reconnection, and late payment charges. 
  • Provide one-to-one support from a member of our Here to Help Team. 


Our Here to Help Team will work with you to find the right solution. Your story is important to us, and we'd love to hear it. We care about our customers and want to take the stress out of managing bills and payments.

If you need help communicating with us, you can authorise one or more people to speak to us on your behalf. An authorised contact can be a family member, a friend, or a social agency. If you’d prefer to speak to us in a language other than English, we can help. Please contact us to arrange an interpreter.
Our team are available on 0800 630 002, Monday - Friday, 8.30am - 5.00pm.

If you're finding it hard to pay your bill, you can email us at For all other enquiries, please click here to contact us.



Every day, our team works with agencies that can also offer help. With your permission, we can link you to one or more of our trusted partners to provide additional support and guidance. Not all services are available in every community, but don’t worry we’ll do our best to help and find a service for you.   


Money Talks

Help people find their way through Work and Income processes and entitlements and supports them to manage their money. Visit

Debt Relief Foundation

Aim to help more New Zealanders get on top of problem debt without judgement. Visit


Offer a free in-home energy coaching service in select locations across Aotearoa New Zealand. Visit

Good Shepherd

Provide small loans with no interest for essential items and support with unmanageable debt. Visit

Money Sweet Spot

Provide debt consolidation financial reset loans. Visit

Christians Against Poverty

Provide practical debt help, made possible through partnerships with 46 local churches. Visit

Age Concern Auckland

Provide specialised services and support for over 65s. Visit


Address financial challenges by empowering Papakura residents with the tools and knowledge to take control of their finances. Visit

Auckland City Mission Dedicated to providing help whenever it's needed. Every day, they respond to poverty and great need within our city. Visit


For more information about our commitment to you, please read our policy.