Your weekly electricity usage summary has moved from emails to the Mercury App so you can view this information sooner. Your summary updates every Wednesday where you’ll receive an app notification to remind you.
Watch our short video guide to learn how to view your weekly usage comparison and detailed breakdown in the Mercury App. At a computer? Log in to My Account.
You’ll receive weekly app notifications to help you stay on top of your usage. An app notification is when a message pops up on your phone from Mercury. As long as you have your app notifications turned on, we’ll notify you every Wednesday when your new weekly summary is available. You can manage your app usage notifications under your weekly summary.
Tip: If you currently receive rewards challenge notifications, you’ll receive weekly usage updates.
Your daily, weekly, and monthly usage includes your Daily Fixed Charge (a fixed amount each day), your variable charge (the actual electricity you’ve used), and GST. Your hourly usage only includes your variable charge, and GST. Please note, if you have a legacy meter, or a non-communicating smart meter, you’ll only see your monthly billing breakdown.
If you have redeemed a Free Power Day with rewards, a credit will be applied to your account within 35 days. Your usage breakdown does not include this credit.