Moving house packing boxes

MOVING HOUSE?

Whether you're looking at a new home or already packing, we're ready to move with you. Plus, we can bring all your services together in one go.
ALREADY WITH MERCURY?
To kick start moving your services to a new address, please call us on 0800 10 18 10.
Contact us
New to mercury?
Explore our latest offers for electricity, broadband, and mobile.
Join us

WHY MOVE WITH US?

Mercury Local Customer Service Teams Our local Customer Service Team makes your move easy.
Join Mercury Whether you’re after electricity, gas, broadband, or mobile, we’ve got you covered.
Mercury rewards Earn, redeem, and celebrate with rewards, like enjoying Free Power Days.
Mercury Energy Our generation assets produce electricity from 100% renewable sources.
Mercury App  You don’t have to worry about packing the Mercury App.
TRACK YOUR USAGE
Keep an eye on your usage by hour, by day, or by billed month.
VIEW GUIDE
BOOK A FREE POWER DAY
If you have enough rewards points, now is the perfect time to lock in a Free Power Day.
REWARDS
MANAGE YOUR BILLS
It’s easy to view your bills, manage your payments, and services in one place.
BILL GUIDE

HELPFUL INFORMATION

What information do I need to start moving my Mercury services?

To process your move, you'll need to let us know the following details:

  • Your new address

  • Your confirmed move in date 

  • Which services you’d like to move or connect 

When should I let you know that I’m moving?

Once you've confirmed your move date, it’s best to let us know as soon as possible. Please contact us.

I’m with a different provider. How do I switch to Mercury?

It's easy to switch to Mercury. Check out our wonderful offers.

How do I change my move date, or cancel my move?

If you need to make changes to your move details or services, please contact us.

What should I do if I’ve already moved into my new home?

Don't worry, we can still move your services. Please contact us.

MOVING TIPS
We've got you covered with wonderful tips to make moving into your new home a breeze.
VIEW TIPS
THE ULTIMATE CHECKLIST
From moving with kids to changing your address, we’ve got you sorted with our comprehensive moving house checklist.
VIEW CHECKLIST

MOVED IN BUT YOUR MERCURY SERVICES AREN'T ON?

If you’ve moved into a new house without electricity, gas, or broadband, we’ll get you connected as soon as possible. Please call us on 0800 10 18 10.

Contact us