Only have electricity?
If you only have electricity with us, you can easily move your service to a new address in the Mercury App, or online through My Account.
MOVING HOUSE?
Whether you're looking at a new home or already packing, we're ready to move with you. Plus, we can bring all your services together in one go.
have broadband or gas too?
If you also have Mercury broadband or gas services, our team can help with moving this and your electricity to a new address, please call us on 0800 10 18 10.
NEW TO MERCURY?
WHY MOVE WITH US?
- Our local Customer Service Team makes your move easy.
- Whether you’re after electricity, gas, broadband, or mobile, we’ve got you covered.
- Earn, redeem, and celebrate with rewards, like enjoying Free Power Days.
- Our generation assets produce electricity from 100% renewable sources.
- You don’t have to worry about packing the Mercury App.
TRACK YOUR USAGE
Keep an eye on your usage by hour, by day, or by billed month.
BOOK A FREE POWER DAY
If you have enough rewards points, now is the perfect time to lock in a Free Power Day.
MANAGE YOUR BILLS
It’s easy to view your bills, manage your payments, and services in one place.
HELPFUL INFORMATION
If you only have electricity with us, you can easily move your service to a new address on the Mercury app or online via My Account.If you also have broadband or gas services, our team can help with moving this and your electricity to a new address, please call us on 0800 10 18 10.
To process your move, you'll need to let us know the following details:
- Your new address
- Your confirmed move in date
- Which services you’d like to move or connect
Once you've confirmed your move date, it’s best to let us know as soon as possible. Please contact us.
It's easy to switch to Mercury. Check out our wonderful offers.
If you need to make changes to your move details or services, please contact us.
Don't worry, we can still move your services. Please contact us. If you only have electricity with us, you can move your service to a new address on the Mercury App or online via My Account.
MOVING TIPS
We've got you covered with wonderful tips to make moving into your new home a breeze.
THE ULTIMATE CHECKLIST
From moving with kids to changing your address, we’ve got you sorted with our comprehensive moving house checklist.