WEEKLY ELECTRICITY USAGE EMAILS HAVE MOVED TO THE MERCURY APP
You’ll now find your weekly usage summary in the Mercury App. On your dashboard, select your electricity service. At a computer? You can also log in to My Account. Learn more about tracking your usage. 
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HELP CENTRE.

Our Help Centre makes finding answers easy, with FAQs, step-by-step guides, and helpful topics. View information about our different services, billing and payments, navigating My Account, and more.
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WINTER HUB

Most of us will see higher electricity bills in winter because we use more energy. Check out our Winter Hub for energy-saving tips and guides to help you understand your energy costs.
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Mercury App dashboard and usage tracking experience

MY ACCOUNT

My Account makes it easy to manage your account and services via our app or website. View and pay your bill, track your usage, and earn rewards like Free Power Days.
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BILLING AND PAYMENTS
Check out our top-viewed billing and payments FAQs, guides, and how we can help if you're finding it hard to pay your bill. 
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OUTAGES AND FAULTS
Experiencing an outage for any of your Mercury services? Find out who to call and what to do in the event of an outage or fault. 
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HELP WITH YOUR SERVICES
Have a question? Check out our FAQ portal for helpful information and guides.
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SWITCHING HUB
Thinking about moving your broadband or mobile service to Mercury? It might be easier than you think!
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HELPFUL LINKS
MEDICALLY DEPENDANT
It’s important to let your electricity provider know when someone depends on electricity for critical medical support and interruption could result in serious harm or loss of life. 
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111 CONTACT CODE
The 111 Contact Code helps make sure vulnerable customers can call emergency services during a power outage.
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TRACK USAGE
Understanding your electricity usage can help you save money on your next bill. Learn how to track your usage in detail with the Mercury App.
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EMERGENCY CALLS
Dial 111 in an emergency. An emergency is a situation that poses an immediate risk to health, life, property, or environment. 
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DECEASED ESTATES
It's tough losing a loved one. If a Mercury customer you know has passed away, please let us know, and we'll help sort out their account.
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POWERSWITCH
Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you’re on the right plans for your needs.
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CONTACT US
We've got dedicated teams for all your questions, and we're always happy to help. You can contact us, or simply chat with us online in the bottom right corner of your screen. Meet our chatbot TILI.
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