Residential General Terms and Conditions
the terms have introduced “cross-termination” meaning that if there is a reason to terminate one of the customer’s services, Mercury can terminate the customer’s full agreement for all services.
the terms have clarified that the customer can terminate without termination fees if the customer is terminating:
Business General Terms and Conditions
Deleted clauses: clauses relating to customer equipment modification to convey electricity through the local lines company network have been deleted.
updated when the parties will be liable to each other (only for reasonably foreseeable actual loss or damage resulting from breach of the agreement or negligence, and not a force majeure event).
Confidentiality: the types of Mercury information that the customer is required to keep confidential are broader than previously.
Notices: new options for giving notices have been added.
Assignment: the customer is restricted from assigning any of their rights, obligations and responsibilities under the agreement.
Definitions: various definitions have been updated.
Phone and Internet Terms