We like to offer our customers something a little more wonderful when they join up to a fixed term plan. These terms apply to new 2 year fixed price plans with Mercury. Mercury’s standard terms and conditions also apply. Lots of words, we know! But here’s everything you need to know about the Offer. Grab a cup of tea and have a read!

  1. This offer of a 3% discount off your rates during the 2 year fixed price plan (“Offer”)  is available to Mercury residential customers who accept the Offer and sign up to the 2 year fixed price plan via My Account and meet the following eligibility criteria:
    1. are not receiving Solar Generation Rates for electricity; and
    2. are accepted as a Mercury customer in accordance with Mercury’s standard terms.
  2. By taking up this Offer, you:
    1. agree to sign up to a 2 Year Fixed Price Plan under these terms and conditions (“the Plan”); and
    2. will receive a 3% discount on your electricity and gas charges for the duration of your Plan. By this we mean you’ll receive a 3% discount on your fixed and variable electricity and/or gas rates and the EA levy, after any Free Power Day discount is calculated. For avoidance of doubt, the discount won’t apply to GST or any other special or service charges (including any broadband charges).
2 year Fixed Term Plan terms
  1. Your fixed price applies for the duration of your 2 year fixed term (“the Fixed Price Term”).
  2. Your fixed prices are based on your current meter type.
    1. If your meter type changes, where possible, we will put you on the fixed price plan for your new meter.
    2. If your current meter set up is incorrect, we will place you on the correct pricing plan that matches your meter at the end of the fixed price term.
  3. Your fixed price does not include GST, and any of the Mercury Service Fees. Any subsequent change to the GST rate or Mercury Service Fees made within the Fixed Price Term will apply and be charged to you.
  4. If you cancel your fixed term plan before the end of your Fixed Price Term an early termination fee of $150 (inclusive of GST, if any) will apply. This early termination fee does not apply if:
    1. you cancel within 10 days of your fixed price plan confirmation letter (meaning you will be deemed not to have taken up this Offer and our standard non-fixed rates will apply to any electricity or gas supplied to you during that period); or
    2. the Fixed Price Term has expired and you have remained on this Plan.
  5. If you move property during the Fixed Price Term, please contact us before you move and:
    1. you may take your Plan with you so long as your move is within the same network and your new property has the same meter type; or
    2. if we are unable to transfer your fixed price plan to your new address, you will be transferred to standard Mercury prices and you will not be charged an early termination fee, as long as you remain a Mercury customer.
  6. If you choose to move to a new plan that includes solar generation rates for electricity during the Fixed Price Term, your Plan will automatically be terminated and:
    1. your electricity and gas supply will be moved to the terms of your new plan;
    2. this Offer will no longer apply; and
    3. a termination fee will not be applied under your Plan.
  7. You will revert to standard Mercury prices under an open term plan on Mercury’s Standard Terms & Conditions for Residential Customers at the end of the Fixed Price Term, unless Mercury offers you, and you accept, a new fixed term price plan before the end of the Fixed Price Term.
  8. Unless we tell you otherwise, you cannot combine this Offer or Plan with any other Mercury Offer or pricing plan.
  9. The Offer is not transferable or redeemable for cash.