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Moving house?

Moving house?

Moving can be stressful but we're here to help.

Already with Mercury?

Move quickly and easily via My Account.

Move online now

Not a Mercury customer?

Give us a few details to switch online.

Switch to Mercury

Or call us on 0800 10 18 10 or 09 4757234 from a mobile.
We're here to help Monday to Friday 8am-6pm.

Why move with Mercury?

Move in minutes

Move in minutes

You can move with us in minutes, whether you're a new or existing customer.
Airpoints™

Airpoints™

Earn Airpoints Dollars™ just by paying your bill in full and on time.
My Account

My Account

Manage all your services online, but if you need help, contact our award winning customer service team.
Renewable

Renewable

100% of our generation comes from renewable sources – hydro and geothermal.
Fast track your move with My Account.

Fast track your move with My Account.

My Account is the quickest way to tell us about your move. If you've not yet registered for My Account, you can do that now, it's quick and easy.

When you log your move in My Account we will take care of disconnecting your old address and reconnecting your new home in one go.
Log in Register

Move in 3 Easy Steps

01.

Moving date

Get your connection sorted in time for move in day by giving us at least 4 days notice.

02.

New address

Have your new address handy so we can get your switch underway as soon as possible.

03.

Final reading

If you have a smart meter we'll sort it out for you. If not, we'll estimate it or you can give us a call with the final reading.

Got a question?

Got a question?

Here are some FAQs and tips to help make this move your best yet.

View FAQs
Moving house Checklist

Moving house Checklist

Moving house soon? Grab our checklists to help with your move.

View checklist
New House, No Power?

New House, No Power?

If you’ve moved into a new property without power or gas, give us a call and we’ll get you connected as soon as possible.

If someone in your new home is dependent on power for medical reasons, please phone us immediately to arrange an emergency reconnection.

Call now on 0800 10 18 10