TRIAL FAQS
See the questions around our Smart Hot Water trial below.
The installation is straightforward and will take less than an hour. A Rinnai NZ nominated professional will contact you to arrange an installation appointment.
A small device (size 175 x 125 x 80 mm) is attached on or near your hot water cylinder (see illustration below). At the same time, the installer will optimise your hot water cylinder – insulating it if needed to help it run more efficiently. This will be left on your cylinder after the trial.
They will explain how the device works and answer any questions you may have.
If you’ve run out of hot water, please refer to this guide to troubleshoot common causes. If you still don’t have hot water after following these steps, please call us on 0800 10 18 10. Select ‘Electricity’, then ‘Faults’ from the phone menu, and let the Customer Service Specialist know you're part of the Smart Hot Water trial.