WEEKLY ELECTRICITY USAGE EMAILS HAVE MOVED TO THE MERCURY APP
You’ll now find your weekly usage summary in the Mercury App. On your dashboard, select your electricity service. At a computer? You can also log in to My Account. Learn more about tracking your usage
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PRICE INFORMATION

Your LPG prices cover more than just the gas — they include supply, delivery, service costs, and GST. Learn where your LPG comes from, how the charges work, and how Mercury supports a low-emissions future.

WHY ARE LPG CHARGES INCREASING?

The increase in LPG charges reflects rising costs from our supplier, which we’re now having to pass on. In addition, there has been an increase in the retail component of your bill.

Where does my LPG come from?

LPG is a by-product of natural gas production. New Zealand produces a lot of its own LPG. Demand for LPG in New Zealand is increasing, but local LPG production is falling. This means we, as a country, need to import more LPG to meet demand.

What's included in my LPG charges?

Supplying LPG to you involves different costs. These include not only our costs as a retailer, but also costs from other companies involved in getting the gas to you. Here’s a look at what goes into the charges you pay.

  • The cost of the LPG in the bottles.

  • Distribution and operational costs – these include getting the LPG, transporting it throughout the country, filling the bottles and delivering to you.

  • GST – like most other goods and services, GST is applied to our LPG charges.

  • Our retail costs – this covers the costs of everything we need to keep things running smoothly. This includes billing, administration, business charges and a margin component.
When will I see the new charges on my bill?

Depending on when you receive your monthly bill, you may see your new charges on your first bill after the effective date. As your charges change, you may see two sets of cylinder rental charges: charges at your old price, and charges at your new price. After this, your bill will appear as normal.

Dual Fuel Discount

If you have electricity and LPG with Mercury at the same address (determined by Electricity and Gas registry data provided to Mercury), we’ll give you a daily Dual Fuel Discount. If you're eligible for a Dual Fuel Discount, this will show as a credit in the LPG charges section on your monthly bill.

Why are my LPG bottles not arriving on time?

Our standard delivery timeframe remains within six business days. Most deliveries are completed much sooner, typically within two to three business days. While the recent price change supports rising operational costs, it doesn’t change the standard delivery timeframe. We’ll continue to do our best to get deliveries to our customers as quickly as possible and remain committed to meeting the six-business-day window.

Why was I charged late for a recent LPG delivery?

We recently experienced a delay in charging for some LPG deliveries due to missing information from our supplier. This has now been resolved, and you may see this charge appear one to two months after your delivery, instead of your next bill. Please rest assured that any delayed charges will be billed at the rate that applied at the time of the bottle order, not the future rate.

The future of gas

Just under half of Kiwi homes use gas. But current supply challenges mean we've seen big shifts in wholesale gas prices. Find out what this might mean for you.

Building? Renovating? Or getting a new appliance?

You may want to consider energy alternatives to natural gas, like electricity.  Find out more about electrifying your home.

FINDING IT HARD TO PAY YOUR BILL? 

We understand that sometimes it can be hard to stay on top of your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.

HELP CENTRE

Check out our Help Centre for FAQs and guides.