Your LPG prices cover more than just the gas — they include supply, delivery, service costs, and GST. Learn where your LPG comes from, how the charges work, and how Mercury supports a low-emissions future.
The increase in LPG charges reflects rising costs from our supplier, which we’re now having to pass on. In addition, there has been an increase in the retail component of your bill.
LPG is a by-product of natural gas production. New Zealand produces a lot of its own LPG. Demand for LPG in New Zealand is increasing, but local LPG production is falling. This means we, as a country, need to import more LPG to meet demand.
Supplying LPG to you involves different costs. These include not only our costs as a retailer, but also costs from other companies involved in getting the gas to you. Here’s a look at what goes into the charges you pay.
Depending on when you receive your monthly bill, you may see your new charges on your first bill after the effective date. As your charges change, you may see two sets of cylinder rental charges: charges at your old price, and charges at your new price. After this, your bill will appear as normal.
If you have electricity and LPG with Mercury at the same address (determined by Electricity and Gas registry data provided to Mercury), we’ll give you a daily Dual Fuel Discount. If you're eligible for a Dual Fuel Discount, this will show as a credit in the LPG charges section on your monthly bill.
Our standard delivery timeframe remains within six business days. Most deliveries are completed much sooner, typically within two to three business days. While the recent price change supports rising operational costs, it doesn’t change the standard delivery timeframe. We’ll continue to do our best to get deliveries to our customers as quickly as possible and remain committed to meeting the six-business-day window.
We recently experienced a delay in charging for some LPG deliveries due to missing information from our supplier. This has now been resolved, and you may see this charge appear one to two months after your delivery, instead of your next bill. Please rest assured that any delayed charges will be billed at the rate that applied at the time of the bottle order, not the future rate.
Check out our FAQs for information on ordering LPG bottles, and helpful hints.
Lots of Kiwi homes use gas every day. But current supply challenges mean we've seen big shifts in wholesale gas prices. Find out what this might mean for you.
You may want to consider energy alternatives to natural gas, like electricity. Find out more about electrifying your home.
We understand that sometimes it can be hard to stay on top of your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.