DEFINITIONS.

Below you'll find some words we reference throughout our website and their definitions. 

VARIABLE CHARGE

Your variable charge depends on the meter tariff installed at your property. Your meter can have one or more tariffs. Meter tariff options vary from region to region. A list of our common meter tariffs can be found here.

EARLY TERMINATION FEE

An early termination fee will apply if you cancel your service/s before the end of your initial term. Details of these fees will be available in the terms and conditions document for each offer. 

TERM

This is the length of time your offer will be in place. For example, a contract might have a term of one year, and after that the offer expires

JOINING BONUS 

For particular offers, you may receive a joining bonus when you sign up. A joining bonus can be either a credit amount, a period of free services (e.g. 6 months free broadband) or a Samsung product. If you select a Samsung product, these will be determined by the broadband plan that you choose when you sign up and it is possible to upgrade to a different range of products by making an upfront top-up payment. Eligibility criteria and terms and conditions apply to the joining bonus.