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We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.

Application Acceptance Criteria

 

  1. Before accepting you as a customer, we need to check that you meet our acceptance criteria.
     
  2. To meet our acceptance criteria:
    1. your property must be in an area Mercury services;
    2. you must provide us with evidence of your tenancy or occupation of the property,
    3. if requested;
    4. your meter configuration must be acceptable to Mercury; and
    5. you must meet our credit criteria.
       
  3. In some cases, before accepting you as a customer, we may ask for a Bond or require you to use a pre-pay meter solution. The circumstances in which a Bond may be required are set out in clause 9 of our Standard Terms and Conditions.