Look for the 'chat with us' button in the bottom right hand corner of our website, or in the Mercury App. 

Once you've clicked 'chat with us', the chat box will open.

When you're chatting, it's best to ask one question at a time and keep things simple.

I'm always learning new ways to help, so if I don’t show up right away, it’s because my Support Team based around Aotearoa New Zealand are joining in. If at any time you’d rather talk to one of my teammates, just type ‘human’ and I’ll transfer you over to them.

Chat soon!