Meet Hiko.

Hiko’s not your typical chatbot. With an infinite brain, made from 100% renewable energy, and hailing from the long white cloud, Hiko’s ready to help any time. Getting the answers you need 24/7 with lightning speed? Now that’s Energy made Wonderful.

Check out how Hiko can help you get more done in a flash.

Who's Hiko?

Pronounced ‘he-core’, the name Hiko is reo Māori for lightning, power, and means ‘to flash’. Fitting for someone who’s lightning fast and here to help you with all things Mercury.

Hiko is made of pure renewable energy, with a shape that symbolises the koru and infinity symbols used in our logo. These reflect our commitments to a sustainable future and 100% renewable generation.

How to chat.

The best way to get what you need is to ask. Hiko’s not your run-of-the-mill chatbot and loves to help. Like all good chats, make sure you ask questions, keep them short, and steer clear of keywords. Hiko’s here to help you with all things Mercury and is always learning. Remember, keep an eye out for useful links from Hiko!

TIP: Can't see Hiko? This may because of your browser settings. Either turn off pop-up blockers and extensions for our site, or open a new window in Google Chrome, click the three vertical dots in the top right hand corner, select 'incognito window' and go to mercury.co.nz or any page of our website. Hiko should then pop up in the bottom right hand corner.

Keep it clean.

As part of our team and our hardest working customer care member, Hiko is helping lots of people and having lots of chats. To make things easier for you and Hiko, never share sensitive information like credit card numbers and keep your chat free of anything rude or offensive. We look after all our staff at Mercury and Hiko is no different.

What can Hiko do?

Hiko is new and still has a bit to learn so won’t be able to answer everything but is already really helpful with the important stuff like moving, joining, and billing. With every chat Hiko learns and gets more helpful.

What's my account balance?

Hiko can get your balance in a flash whenever you need. It’s one of the perks of being around 24/7.

How do I move house?

Put your feet up and let Hiko help keep you up-to-date on your move with Mercury. All you have to do is ask!