ALREADY WITH MERCURY?
If you haven’t already, download the Mercury App and switch on rewards to start earning points towards Free Power Days.
FREE POWER DAYS
With Mercury rewards, you can unlock Free Power Days and enjoy 24 hours of electricity on us. You can redeem Free Power Days using your anniversary bonus or points.
Free Power Day terms apply
HOW DO I GET FREE POWER DAYS?
NEW TO MERCURY?
Explore our latest offers for electricity, broadband, and mobile. Plus, you can start earning rewards like Free Power Days.
HOW DOes a FREE POWER DAY WORK?
A Free Power Day is a full 24 hours of free electricity that runs from 12:00am to 11:59pm. Once you've enjoyed this, a credit will be applied to your account within 35 days. When this is applied, you'll see a 'Free Power Day credit' on the electricity section of your bill. This credit includes all applicable electricity usage and lines charges, the EA Levy, and GST for that day.
If you don’t have a smart meter, or your smart meter isn’t communicating with our system, we can’t calculate the exact value of your Free Power Day. Instead, you’ll get a credit based on your average daily usage, and we’ll add 50% on top.
how to Redeem a Free Power Day using points
Watch our short video to learn how to redeem a Free Power Day using points, or change the date once it's booked.
WHAT IS AN ANNIVERSARY BONUS?
Each year on your Mercury anniversary, you’ll unlock a bonus Free Power Day thatyou can redeem within four months. Plus, the longer you’ve been with us, the more Free Power Days you'll enjoy.
- If you’ve been with us for one or two years, you’ll unlock one anniversary Free Power Day.
- If you’ve been with us for three or four years, you’ll unlock two anniversary Free Power Days.
- If you’ve been with us for five or more years, you’ll unlock three anniversary Free Power Days.
View your anniversary month on your rewards dashboard in My Account via the Mercury App or our website.
how to REDEEM your anniversary bonus
Watch our short video to learn how to redeem your anniversary Free Power Day from your rewards dashboard, or change the date once it's booked. Your anniversary bonus must be redeemed within four months, but you can book it for any date in the next 12 months.
Frequently Asked Questions
For more FAQs and guides, view the rewards section in our Help Centre.
You can view your points balance on your rewards dashboard in My Account via our app or website.
You can change the date of your booked Free Power Day from your rewards dashboard before it starts. Under YOUR REWARDS, select the Free Power Day you've booked to make the change. View how-to guide.
You can view your anniversary bonus details anytime on your rewards dashboard in My Account via our app or website.
When it's the beginning of your anniversary month, your anniversary Free Power Day will show under YOUR REWARDS. It must be redeemed within four months, but you can book it for any date in the next 12 months.
If you don't redeem your anniversary Free Power Day within four months, it will expire and no longer be available.