My Account will be unavailable between 7am Saturday 21st January and 9pm Sunday 22nd January for scheduled maintenance. We’re sorry for any inconvenience this may cause.
My Account is full of answers. View and pay your bill, update your details, move house, or stay on top of your usage with GEM. It's all easier and faster online.
If you need to speak us, our award-winning contact centre will be happy to help.
Find out who to call, and how to prepare in case the power or hot water goes out.
If it's vital your power stays on for medical reasons, it's vital you let us know.
Got a question? You might find the answer in our FAQs section.
Stay on top of your energy usage with our weekly GEM emails. Just give us your email address and we'll take care of the rest.
If you're heading for a bill that's 30% higher than the same bill last year, we'll send you an email to let you know. No more bill surprises.
Click on the GEM tab inside My Account for loads of helpful savings tips and detailed information on how you're using power.