Contact Us

Contact Us

If you need to speak us, our award-winning contact centre will be happy to help.

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Medically dependent?

Medically dependent?

If it's vital your power stays on for medical reasons, it's vital you let us know.

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Outages and faults

Outages and faults

Find out who to call, and how to prepare in case the power or hot water goes out.

Who to call
FAQs

FAQs

Got a question? You might find the answer in our FAQs section.
 

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Need a hand?

My Account is full of answers. View and pay your bill, update your details, move house, or stay on top of your usage with GEM. It's all easier and faster online.
 

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Award-winning contact centre team

We're really proud of our award-winning contact centre team who are here to help you.

Our contact centre received the Best Customer Service Award for the Energy Retail Sector at the 2015 CRM Contact Centre Awards. 


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GEM - Putting you in control

Weekly usage emails

Weekly usage emails

Stay on top of your energy usage with our weekly GEM emails. Just give us your email address and we'll take care of the rest.

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Unusual usage alerts

Unusual usage alerts

If you're heading for a bill that's 30% higher than the same bill last year, we'll send you an email to let you know. No more bill surprises.

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Energy Saving tools

Energy Saving tools

Click on the GEM tab inside My Account for loads of helpful savings tips and detailed information on how you're using power. 

Explore GEM