Service Fees


Sometimes we may charge you for specific services that are not part of your everyday power or gas supply. These one-off fees do not attract a Prompt Payment Discount. These fees are effective from 17 December 2010.

The service fees below apply to residential, farming and business customers (for their non-half hour meter sites only).

All prices listed include GST unless stated otherwise.

  1. Meter Reading - Special (interim) or final 
    Charged when a meter read is requested.  $15.00
    Charged when a meter read is requested within a one hour time range. (Only available in selected areas) $35.00 
     
  2. Electricity disconnection or reconnection fee (per visit) 
    Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $70.00
    Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday. $120.00
    Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm. $70.00
    Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $120.00
    Reconnection of power which has been off for more than six months (Service available in selected areas only)*. $140.00
    *An additional charge may apply for urgent reconnections when a safety inspection is required.   
     
  3. Gas disconnection or reconnection fee (per visit) 
    Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 4:00pm). $120.00
    Reconnection on same day during working hours (8:00 - 4:00pm). $120.00
    Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $185.00 
     
  4. Metering Inspection call out fee 
    Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes new connections, BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*. $241.50
    *An additional charge may apply for urgent reconnections when a safety inspection is required.  The new connection/BTS to perm fee may vary in some areas. Contact 0800 49 0003 for more information.   
     
  5. Repeat site visit 
    When Mercury sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply. $92.00 
     
  6. Metering call out fee (per visit) 
    A meter inspection call out required including but not limited to a tariff change, a physical change to the meter, faulty meter or for high or low consumption. $135.00 
     
  7. Credit site visit (per visit)  
    Representative is required to visit your premises after all reasonable efforts have been exhausted to make a contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status.  $60.00 
     
  8. Prepay install - absent/refusal fee 
    Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter. $75.00

    Non-network fault call out fee $105.00
       
    Non-network no hot water call out fee $105.00 

  9. Administration fees 
    Payment dishonour. $5.00
    Debt management $25.00
    Credit refund. (Free on closed accounts) $25.00
    Price plan change. (One free per year. A meter inspection call out fee may apply) $40.00
    Collect outstanding debts. All costs 
     
  10. Transaction fees 
    Payment made in person over the counter $1.50
    Payments made by cheque ** $0.50
    One-off credit card transactions *** up to $500 $2.50
    One-off credit card transactions *** over $500 $5.00
    One-off credit card transactions *** over $1,000 $10.00 
     
  11. Bond 
    A bond may be charged as security for payment of your energy supply:  
    Residential per connection: $150.00
    Commercial per connection: Three times the average monthly charge. This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant. 
     
**Payments made by cheque in person over the counter will be $1.50 (they will not incur the additional cheque fee).
***Credit card transaction fee does not apply to pre-arranged recurring monthly credit card payments. Credit card transactions are only available on some price plans.