Service Fees


Sometimes we may charge you for specific services that are not part of your everyday power or gas supply. These one-off fees do not attract a Prompt Payment Discount. These fees are effective from 17 December 2010.

The service fees below apply to residential, farming and business customers (for their non-half hour meter sites only).

All prices listed include GST unless stated otherwise.

  1. Meter Reading - Special (interim) or final 
    Charged when a meter read is requested.  $15.00
    Charged when a meter read is requested within a one hour time range. (Only available in selected areas) $35.00 
     
  2. Electricity disconnection or reconnection fee (per visit) 
    Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $70.00
    Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday. $120.00
    Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm. $70.00
    Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $120.00
    Reconnection of power which has been off for more than six months (Service available in selected areas only)*. $140.00
    *An additional charge may apply for urgent reconnections when a safety inspection is required.   
     
  3. Gas disconnection or reconnection fee (per visit) 
    Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $120.00
    Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm. $120.00
    Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $185.00 
     
  4. Metering Inspection call out fee 
    Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes new connections, BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*. $241.50
    *An additional charge may apply for urgent reconnections when a safety inspection is required.  The new connection/BTS to perm fee may vary in some areas. Contact 0800 49 0003 for more information.   
     
  5. Repeat site visit 
    When Mercury sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply. $92.00 
     
  6. Metering call out fee (per visit) 
    A meter inspection call out required including but not limited to a tariff change, a physical change to the meter, faulty meter or for high or low consumption. $120.00 
     
  7. Credit site visit (per visit)  
    Representative is required to visit your premises after all reasonable efforts have been exhausted to make a contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status.  $60.00 
     
  8. Prepay install - absent/refusal fee 
    Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter. $75.00

    Non-network fault call out fee $105.00
       
    Non-network no hot water call out fee $105.00 
  9. Administration fees 
    Payment dishonour. $5.00
    Debt management $25.00
    Invoice copy. $5.00
    Credit refund. (Free on closed accounts) $25.00
    Price plan change. (One free per year. A meter inspection call out fee may apply) $40.00
    Collect outstanding debts. All costs 
     
  10. Transaction fees 
    Payment made in person over the counter $1.50
    Payments made by cheque ** $0.50
    One-off credit card transactions *** up to $500 $2.50
    One-off credit card transactions *** over $500 $5.00
    One-off credit card transactions *** over $1,000 $10.00 
     
  11. Bond 
    A bond may be charged as security for payment of your energy supply:  
    Residential per connection: $150.00
    Commercial per connection: Three times the average monthly charge. This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant. 
     
  12. Remote Meter Reader 
    Daily Charge (ex GST) 12 cents per day 
     
  13. After Hours Meter Reading* 
    Weekend or weeknight read (ex GST) 9 cents per day
*Conditions apply. Not available in all areas.
**Payments made by cheque in person over the counter will be $1.50 (they will not incur the additional cheque fee).
***Credit card transaction fee does not apply to pre-arranged recurring monthly credit card payments. Credit card transactions are only available on some price plans.