Moving house?

Get 100 bonus Airpoints Dollars™ when you move with Mercury using promo code MOVE100AP.  Plus, you’ll earn Airpoints Dollars every time you pay your bill.
Terms apply. Offer ends 30 June 2018.

If you're already with us, move online quickly and easily via My Account - or you can contact us on 0800 10 18 10.

Not a Mercury customer? Switch to us here or give us a call - we're available Monday to Friday 8-8pm on 0800 456 527.

Move Online Now Switch to mercury

Move in 3 Easy Steps


Moving date

Get your connection sorted in time for move in day by giving us at least 4 days notice.   


New address

Have your new address handy so we can get your switch underway as soon as possible. 


Final reading

If you have a smart meter we'll sort it out for you. If not, we'll estimate it or you can give us a call with the final reading. 

Got a question?

Here are some FAQs and tips to help make this move your best yet.
View FAQs

Moving house Checklist

Moving house soon? Grab our checklists to help with your move. 
View checklist

Fast track your move with My Account

My Account is the quickest way to tell us about your move. If you've not yet registered for My Account, you can do that now, it's quick and easy. When you log your move in My Account we will take care of disconnecting your old address and reconnecting your new home in one go.

Log in Register

Why move with Mercury?

Move in minutes

Move in minutes

You can move with us in minutes, whether you're a new or existing customer. 


Earn Airpoints Dollars™ just by paying your bill in full and on time.
My Account

My Account

Manage all your services online, but if you need help, contact our award winning customer service team.
Renewable energy

Renewable energy

100% of our generation comes from renewable sources - hydro and geothermal.

New House, No Power?

If you’ve moved into a new property without power or gas, give us a call and we’ll get you connected as soon as possible.

If someone in your new home is dependent on power for medical reasons, please phone us immediately to arrange an emergency reconnection.

Call now on 0800 10 18 10