MY ACCOUNT OUTAGE //

My Account will be unavailable between 7am Saturday 21st January and 9pm Sunday 22nd January for scheduled maintenance. We’re sorry for any inconvenience this may cause.

Eastland network outage update

Eastland Network has advised that power in Gisborne and some surrounding areas may not be restored until Tuesday afternoon. The damage to the network is extensive and will take some time to repair.

See the Eastland Facebook page for up-to-date information.
 

Visit Eastland Facebook Page

If the power or hot water is out


// contact the appropriate faults line (if the outage is not already known) - see below for details.

// unplug any sensitive appliances or devices; or use a power surge protector.

// check on neighbours to ensure they are safe and comfortable (let’s stick together!).

// if you have people in your home (or neighbourhood) who rely on electricity for medical purposes, please ensure they are safe. If necessary, please contact your healthcare provider or call 111 in an emergency.

How to be prepared for an outage



 

01.

if there's a weather warning in place, charge your phone while you can (and anything else you may need)

02.

grab a few torches (or candles for mood lighting)

03.

dig out a thermos or two for keeping boiled water hot

04.

make sure you can easily access a gas cooker or BBQ for cooking

05.

plug-in an old school corded phone as these do not need mains power to work

Who to call if the power goes out

Please note: Mercury cannot log faults or provide updates on faults. Please contact the appropriate number below:

Auckland (All areas)
0508 832 867
(0508 VECTOR)

Northpower
09 430 1800

Top Energy
0800 867 763

WEL Networks
0800 800 935

The Lines Company
0800 367 328

Counties Power
0800 100 202

Westfield Trust (Electricity and gas)
0800 490 004

All other areas
0800 232 858
(0800 2 FAULTS)

Gas faults
0800 232 858
(0800 2 FAULTS)

Looking for information on current outages?


Check out your lines company's website for information on known outages. If you're not sure of your lines company, find out here.

Top Energy
Visit their website for news on outages and lines maintenance, view details.

Northpower
View listed faults and outages on their website, view details.

Vector network
Check out the Vector outages map on their website (please note: this will not show hot water outages). You can also download their app for Android and iPhone, view details.

Scanpower Ltd
View listed faults and outages on their website, view details.

Network Tasman
View listed faults and outages on their website, view details.

Counties Power
Visit their website to view the outages map, view details.

Westpower
View a list of planned and unplanned outages on their website, view details.

Electra
View information on the Electra network status here, view details.

Buller Electricity
View information on the Buller network here, view details.

Marlborough Lines
View information on the Marlborough network here, view details.

Powerco
View a list of known faults on their website, view details

Wellington Electricity
View a list of known faults on their website, view details.

Waipa Network
View a list of known faults on their website, view details.

Mainpower
View a list of known faults on their website, view details.