BILLING AND PAYMENTS
Check out our top-viewed billing and payments FAQs, guides, and how we can help if you're finding it hard to pay your bill.
HELP CENTRE.
Check out our Help Centre for FAQs and step-by-step guides. View information about our different services, billing and payments, navigating My Account, the Mercury App, and more.
TIPS HUB
MY ACCOUNT
OUTAGES AND FAULTS
Experiencing an outage for any of your Mercury services? Find out who to call and what to do in the event of an outage or fault.
YOUR SERVICES
Have a question about your electricity, gas, broadband or mobile service? Check out our FAQs for information and guides.
SWITCHING HUB
Thinking about moving your broadband or mobile service to Mercury? It might be easier than you think.
HELPFUL LINKS
TRACK USAGE
Understanding your electricity usage can help you save money on your next bill. Learn how to track your usage in detail with the Mercury App.
111 CONTACT CODE
The 111 Contact Code helps make sure vulnerable customers can call emergency services during a power outage.
MEDICALLY DEPENDeNT
It’s important to let your electricity provider know when someone depends on electricity for critical medical support and interruption could result in serious harm or loss of life.
EMERGENCY CALLS
Dial 111 in an emergency. An emergency is a situation that poses an immediate risk to health, life, property, or environment.
DECEASED ESTATES
It's tough losing a loved one. If a Mercury customer you know has passed away, please let us know, and we'll help sort out their account.
BILLY
Are you on the best power plan for you? Check at billy.govt.nz - a free, independent comparison site
