1.2 We use the following definitions in this policy:
“Mercury” which means Mercury NZ Limited.
“We”, “Us” and “Our” are also references to Mercury.
“Privacy Act” means the New Zealand Privacy Act 2020.
2 CHANGES TO THIS POLICY.
2.1 This policy may change from time to time. We’ll tell you about any changes by posting an updated policy on our website, and any changes will apply from the date we post the updated policy. If the change is material, then we’ll let you know via an appropriate channel (for example, via email, a post to our website, an in-app notification, by phone, text, or bill message).
3 WHAT PERSONAL INFORMATION DO WE COLLECT?
As part of signing up as a customer or changing the services that you have with us:
As part of using our products and services:
When you contact us via email, chatbot, webform or post:
When you contact us via telephone:
When you visit, search for, and browse our websites (including My Account) and use our App:
When you respond to our surveys or enter into our competitions or challenges:
When you visit our premises:
Collection from third parties:
We aim to collect information directly from you, but we may need to collect it or verify it in different ways, including:
You agree that any information you give Mercury will be accurate, correct and up to date. If any information becomes incorrect or changes, you need to let us know as soon as possible.
If you provide us with personal information about another person, you confirm you have their permission to provide it to us.
If you don’t provide us with the information we need, we may not be able to provide you with information or access to our services as a result.
4.1 Mercury’s website uses both non-persistent and persistent cookies to manage your visit to our site. Non-persistent cookies are temporary and are deleted when a browser session is closed. Persistent cookies are used so that third parties, such as Google, can serve ads based on your prior visits to the Mercury website.
4.2 Other than as set out above, information about a visit to Mercury’s website is not permanently stored on a visitor or customer's personal computer.
4.3 While Mercury recommends that you enable cookies in order to enjoy all the features of Mercury’s website, this is entirely up to you. The management of cookies will be different depending on how you access our website - refer to your browser help menu for further information.
5 WHAT PERSONAL INFORMATION DO OTHERS COLLECT?
5.2 If you use our services (e.g., browsing our website) while you are logged into third-party services (such as Facebook, Google+, Instagram, and YouTube), then they will collect information about you. We recommend you read their privacy policies to understand how those sites handle your personal information.
6 WHY DO WE COLLECT YOUR PERSONAL INFORMATION?
6.1 We collect and use your personal information for a variety of purposes including:
7 WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH?
7.1 Where we engage third parties to undertake services for us or on our behalf, we may provide those third parties with some of your personal information but only to the extent required to fulfil those services. Examples include (but are not limited to):
7.2 We may also disclose your personal information:
7.3 If you make public comments or statements about the products or services we provide you, or the relationship we have with you, we reserve the right to make such public comments as may be necessary to respond or correct any misconceptions or errors of fact. If you make any public comments about your account, then you agree to us replying as we think appropriate using the information that we have about your account.
8 DISCLOSURE OF PERSONAL INFORMATION OUTSIDE OF NEW ZEALAND.
8.1 If we disclose personal information to a third party outside of New Zealand for any of the purposes listed above, and that third party uses the personal information for their own purposes, we will ensure that the third party is subject to privacy laws that are comparable to the Privacy Act or that the third party is otherwise required to protect the personal information in a way that provides comparable safeguards to those in the Privacy Act.
9 HOW WE PROTECT YOUR PERSONAL INFORMATION.
9.1 We take reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification.
9.2 Mercury will ensure that your personal information is protected when logging onto our website, app, or when using My Account but while we take steps to ensure your privacy, no transmission over the internet can be completely secure.
9.3 If you suspect any misuse or loss of, or unauthorised access to, your personal information (including passwords used to access your Mercury accounts), please let us know immediately.
10 RETENTION OF PERSONAL INFORMATION.
10.1 We retain your personal information only for as long as we need it and destroy the information we no longer need in a secure manner.
11 ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION.
11.1 You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org. Your request will be processed in accordance with the Privacy Act.
11.2 If you make an access request, we’ll ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others. If that happens, we will give you written reasons for any refusal.
11.3 We may charge a reasonable fee for making your personal information available to you or providing you with copies of it.
11.4 If you believe that personal information, we hold about you is incorrect, incomplete, or inaccurate, then you may ask us to amend it. We will then consider if the information requires amendment.
12.1 If you have a privacy related complaint, you can let us know about it through our complaints process, or via post:
Private Bag 12023
Tauranga Mail Centre
Attn: Privacy Officer
12.2 If you believe that your privacy concerns have not been resolved by us, or you wish to obtain more information, you can contact the New Zealand Office of the Privacy Commissioner via their website www.privacy.org.nz or free phone at 0800 803 909. Further information about how to submit a complaint is available on the Privacy Commissioner's website.