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BILLING AND PAYMENTS.

Have a question about your bill or payment? Check out our top viewed FAQs and guides.

BILLING 

  • View our guide to help you understand your bill
  • Reasons why your bill might be higher than normal
  • Why your electricity charges may change
  • Energy-saving tips
  • Provide a meter reading
  • Add a monthly Starship donation to your bill


PAYMENTS

  • Ways to pay your bill
  • Mercury’s bank details
  • Pay by credit or debit card
  • Set up a regular payment/direct debit

Ways we can help

FINDING IT HARD TO PAY YOUR BILL?

We understand that sometimes it can be hard to pay your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.

payment support

FINDING IT HARD TO PAY YOUR BILL?

We understand that sometimes it can be hard to pay your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.

payment support
Ways we can help

FINDING IT HARD TO PAY YOUR BILL?

We understand that sometimes it can be hard to pay your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.

payment support
Ways we can help
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MY ACCOUNT

My Account makes it easy to manage your payment, services and more. Simply log in via our app or website. 

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YOUR SERVICES

Have a question about your electricity, gas, broadband or mobile service? Check out our FAQs and guide.

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REWARDS

Earn, redeem, and celebrate with rewards, like enjoying a Free Power Day.

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