Contact Us.

Contact Us.

If you need to speak us, our award-winning contact centre will be happy to help.

Contact Us
FAQs.

FAQs.

Got a question? You might find the answer in our FAQs section.

View FAQs
Medically dependent?

Medically dependent?

If it's vital your power stays on for medical reasons, it's vital you let us know.

Find out more
Outages and faults.

Outages and faults.

Find out who to call, and how to prepare in case the power or hot water goes out.

Who to call
Need a hand?

Need a hand?

My Account is full of answers. View and pay your bill, update your details or move house. It's all easier and faster online.

Meet Hiko.

Meet Hiko.

Hiko’s not your typical chatbot. Take a look at how Hiko can help you get more done in a flash.

Award-winning contact centre team.

We're really proud of our award-winning contact centre team who are here to help you. Our contact centre received the Best Customer Service Award for the Energy Retail Sector at the 2015 CRM Contact Centre Awards.

Other Support Available.

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Consumer Powerswitch is a free and independent energy price comparison site. Check it out to make sure you're on the right plan for your needs. 
Visit Powerswitch
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If you have a complaint please get in touch with us. For unresolved complaints Utilities Disputes is a free and independent disputes service and can be contacted on 0800 22 33 40 or on their website.
Visit Utilities Disputes