WHAT’S HAPPENING?
With many parts of the copper network prone to faults, servicing the network is becoming increasingly difficult. Due to this, Mercury will be retiring all copper-based landline and internet services by November 2025.
WHAT DOES THIS MEAN FOR YOU?
If your current service is using the copper network, it will need to be transitioned to a newer technology. We're here to help you understand if this change affects you and what your options are.
Check availability in your area
Head to Broadband Map NZ to see what types of landline and broadband services are supported at your address.
Get in touch
Call us on 0800 035 025 (Monday–Friday, 8:30am–4:30pm) so we can talk through your situation and help with next steps.
ALREADY ON A PLAN?
If you’re currently in a fixed-term agreement that includes an Early Termination Fee, and you need to leave Mercury because of the copper phase-out, we’ll waive those fees automatically.