MERCURY COPPER SERVICES ARE RETIRING
WHAT’S HAPPENING?
With many parts of the copper network prone to faults, servicing the network is becoming increasingly difficult. Due to this, Mercury will be retiring all copper-based landline and internet services by November 2025.
WHAT DOES THIS MEAN FOR YOU?
If your current service is using the copper network, it may need to be transitioned to a newer technology or to another provider who is still supporting copper-based services. We're here to help you understand if this change affects you and what your options are
Check availability in your area
Head to Broadband Map NZ to see what types of landline and broadband services are supported at your address.
Get in touch
Call us on 0800 035 025 (Monday–Friday, 8:30am–4:30pm) so we can talk through your situation and help with next steps.
ALREADY ON A PLAN?
If you’re currently in a fixed-term agreement that includes an Early Termination Fee, and you need to leave Mercury because of the copper phase-out, we’ll waive those fees automatically.
EXPLORE WIRELESS AND FIBRE BROADBAND
Copper Retirement FAQ
The Copper Network, more commonly known as ADSL, VDSL or POTS/PSTN, has used copper lines to deliver Aotearoa’s broadband and landline needs for over a century.
The legacy copper network has played a valuable role serving New Zealanders communication needs however with many parts of the network prone to faults, servicing the network is becoming increasingly difficult.
We believe customers deserve modern and reliable services, with Fibre available to over 87% of the country, improvements in speed and performance of satellite and wireless services, it’s time to make the switch.
As technology evolves, Mercury is committed to serving our customers with the best services available for the long term.
To support this approach, Mercury have made the decision to retire Copper broadband and landline services and will only be offering fibre and 4G wireless to our customers.
Please contact us via chat or email advising if you have changed to another provider, we’ll finalise your copper service on the date you request. To ensure service continuity, it’s important that you only contact us once you are up and running with your new provider.
Mercury does not require a 30-day notice.
No. Mercury’s decision is independent and follows a separate timeline.
Please contact your medical and/or security alarm provider. Ask if there are any extra steps you need to take to ensure you stay connected when you move to another landline and broadband service such as Fibre or 4G Wireless.
We highly recommend you keep a mobile phone fully charged and close by. This is important in case of emergency or any events that cause an electricity or internet outage in your area, so you can contact family, friends, and emergency services.
Yes. If Mercury can provide Fibre or 4G Wireless broadband at the new property, we will be able to move and upgrade your services. If Fibre or Wireless broadband is not available at the new address, then you will need to explore alternative providers and solutions for your broadband and/or landline services. Once you are connected at your new address, let us know and we will disconnect the copper services at your previous address.
Fibre or 4G Wireless broadband and landline services will not work in the event of an electricity outage.
Mercury recommends you maintain or have access to a charged mobile phone to make and receive calls. This is to ensure that you have ongoing access to 111 and other emergency services during a service disruption and so you can contact family and friends.
If you are a vulnerable customer or do not have access to a mobile phone, you can read more about the 111 Contact Code application process here
Mercury can offer Fibre and 4G Wireless where available.
To discuss your options give us a call on 0800 035 025 or you can check what services are available for your address via our website.
To check for alternative services outside of what Mercury can provide, such as Satellite and WISP services, you can check your service availability at https://broadbandmap.nz/home.
Mercury only offers Fibre and 4G Wireless.
Check what alternative services your address may have available at https://broadbandmap.nz/home. You will have to contact another provider, who may offer rural Wireless or Satellite, to discuss your options.