Rewards just got more wonderful!

Rewards just got more wonderful!

We've launched a wonderful new home of rewards, based on the things you've told us you love!

Sign up to earn rewards and you'll unlock new ways to earn points, like paying your bill. Fancy Free Power Days? A credit on your bill? Save up those points and the choice is yours.

Signing up is easy - just head to the app or My Account to get started today! Eligibility criteria and terms apply.

DISCOVER HOW TO EARN.

Our new rewards are pretty wonderful. Save up those points, unlock rewards and take your pick!

CUSTOMER CARE

PARTICIPATE IN CHALLENGES.

Kickstart your rewards journey with us by participating in your first step challenge in the app and earn 100 points.

Challenges are the easiest way to boost your point balance!
CUSTOMER CARE

EARN EVERY TIME YOU PAY YOUR BILL.

Pay your bill on time and you’ll earn 1 point for every $1 spent on your bill payment. You will be eligible to earn points for part payments made on time too. It’s a win-win. Terms apply.
CUSTOMER CARE

ANNIVERSARY BONUS.
 

To celebrate your anniversary with us, we'll load bonus Free Power Days to your account, it's our way of saying thanks for being a wonderful customer. Terms apply.

Find out more below.

ENJOY YOUR CHOICE OF REWARDS.

Redeem wonderful rewards in the app.

CUSTOMER CARE

FREE POWER DAYS.

Use your points to lock in Free Power Days, for whenever you like. The power is in your hands!
Terms apply.
CUSTOMER CARE

PAY LESS ON YOUR BILL.

Or, use your points to unlock a credit on your account. Wonderful! Terms apply.

LET’S GET YOU EARNING!

We’re welcoming you with bonus points when you sign up to rewards. Plus, you can score another 100 points when you complete your first challenge in the app!

Eligibility criteria and terms apply.
 
 

ANNIVERSARY BONUS.

We’re saying thanks to our customers with bonus Free Power Days (FPD) to celebrate your anniversary with us. It’s our way of saying thanks for being a wonderful customer. The longer you’re with us, the better it gets.

Plus, we’ll keep the free power love coming on your anniversary with us every single year. Now that’s wonderful! Just head to the app or My Account to find out when your anniversary bonus is coming.

Terms apply.

 

1 FPD

for being with us for 1 or 2 years

2 FPD

for being with us for 3 or 4 years

3 FPD

for being with us for 5 years or more
 

REWARDS RIGHT AT YOUR FINGERTIPS.

ONE APP. MULTIPLE BENEFITS.

Don’t have the app? Download it now for the full experience, and you'll be ready to explore the wonderful world of rewards.

Plus you'll have access to a whole lot of handy tools to help manage your energy usage. Wonderful!

WOMAN WITH PHONE

BE IN TO WIN 1 OF 5 PRIZES OF 6,000 POINTS.

What are you waiting for? We’ve got 5 lots of 6,000 points up for grabs when you complete a challenge in our app. Competition runs from 1 July 2022 to 31 August 2022. Terms apply.

HAPPY BOY

CONGRATS TO OUR WINNERS!

Congratulations to Rayson & Xieu Lang, S, Anna, D & V, Min & Xin and Samantha our winners of the "Win 1 of 6 prizes of 5,000 points" competition! There are plenty of chances to win with our app, so get involved today.

HAVE A QUESTION?

Check out our most commonly asked questions about rewards below, or head over to our FAQs for more help.

You told us what you love, so our wonderful new home of rewards will offer you even more ways to earn and spend. Like earning points when you pay your bill or by completing challenges in the app. Plus we’re including more great ways for you to use your rewards, like Free Power Days (we know you love them!)

To celebrate your anniversary with us, we'll even load bonus Free Power Day(s) to your account every year, it's our way of saying thanks for being a wonderful customer. Terms apply.

Residential customers will be able to sign up to earn points to spend on wonderful rewards. For more information about our new rewards, click here.

As part of launching, we've said goodbye to Airpoints Dollars™ and Mercury Dollars. Our new rewards uses ‘points’ as the new currency. If you’re an app user, you’ll also notice some changes. We’ll prompt you to download the latest version of the app so that you can make the most of rewards and all of our wonderful new features. We can’t wait for you to check them out!

Our rewards are limited to Mercury residential customers. If you’re not eligible, you won’t be able to sign up in My Account or via our App. But you’ll still be able to use all of our wonderful tools available to help you manage your account and energy use in these platforms.

Signing up is easy – you can do this via our app or My Account. Once you sign up, you’ll automatically start earning points on any bill payments made on time. To enjoy the full suite of rewards and benefits, you’ll need to download our app. Through our app you’ll be able to view your points balance, complete challenges to earn extra points, and cash your points in for a reward of your choice.

Once you sign up, you'll automatically start earning points on any bill payments made on time. To enjoy the full suite of rewards and benefits, you'll need to download our app. Through our app you'll be able to view your points balance, complete challenges to earn extra points, and cash your points in for a reward of your choice.

Make sure you're signed up to hear from us in My Account or the app under 'My Profile' and we'll let you know when we launch our new rewards.

Yes, rewards is an additional feature available in our app. So, if you choose not to sign up, or you aren’t eligible (and can’t see rewards showing in the app) you’ll still have all of our wonderful tools available to help you manage your account and energy use.

 

 

Eligibility criteria and terms apply.