HAVE A QUESTION?
Check out our most commonly asked questions about rewards below, or head over to our FAQs for more help.
The way we reward you at Mercury is changing and we're gearing up to launch new rewards in May 2022. You told us what you love, so Mercury's wonderful new home of rewards will offer you even more ways to earn and spend. Like earning points when you pay your bill or by completing challenges in the app. Plus we're including more great ways for you to use your rewards, like Free Power Days (we know you love them!)
Residential customers will be able to sign up to earn points to spend on wonderful rewards. For more information about our new rewards, click here.
As part of launching, we're saying goodbye to Airpoints Dollars™ and Mercury Dollars. Our new rewards will use 'points' as the new currency. If you're an app user, you'll also notice some changes in May when we launch. We'll prompt you to download the latest version of the app so that you can make the most of rewards and all of our wonderful new features. We can't wait for you to check them out!
As we're changing to points, we recommend you spend any remaining Mercury Dollars you have in our app prior to May.
Don't worry, if you have any un-spent Mercury Dollars leftover when we launch our new rewards in May, we'll add them to your account as a credit. (Please allow 30 days for credits to show).
We're busy getting everything ready for our launch in May.
Signing up is easy – you can do this via our app or My Account once we've launched in May. Pre-registration may also be available to some customers by clicking the link in the email communications we've sent.
Once you sign up, you'll automatically start earning points on any bill payments made on time. To enjoy the full suite of rewards and benefits, you'll need to download our app. Through our app you'll be able to view your points balance, complete challenges to earn extra points, and cash your points in for a reward of your choice.
Make sure you're signed up to hear from us in My Account or the app under 'My Profile' and we'll let you know when we launch our new rewards.
Our rewards are limited to Mercury residential customers. If you're not eligible, you won't be able to sign up in My Account or via our App. But you'll still be able to use all of our wonderful tools available to help you manage your account and energy use in these platforms.
Eligibility criteria and terms apply.