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We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.

 

ANNOUNCING REWARDS.

MORE REWARDS. MORE CHOICES. LAUNCHING SOON IN MAY 2022.

Wonderful things are happening here at Mercury. We're shaking up the way we reward you, with brand new rewards launching in May 2022. There will be more ways to earn points, and better ways to redeem rewards based on the things you told us you love.

As a part of this exciting launch, we're saying goodbye to Airpoints™ and Mercury Dollars but below is a sneak peek of the amazing rewards to come.

 

Eligibility criteria and terms apply.

EARN POINTS WHEN YOU PAY YOUR BILL.

Pay your bill on time and get rewarded with one point for every $1 spent on your bill payment.

Watch that balance grow!

WELCOME POINTS ON SIGN UP.

You'll receive welcome points when you sign up for rewards.

Just a little something to kickstart your points journey with us.

COMPLETE CHALLENGES IN OUR APP.

Give your points balance a wonderful boost by completing challenges in our app.

FREE POWER DAYS OF YOUR CHOICE.

Use your points to unlock Free Power Days, then book them in on a day of your choice.

The power is in your hands!

Terms apply

CREDITS ON YOUR BILL.

Use your points to unlock credits on your bill. Wonderful!

Terms apply

ANNIVERSARY BONUS.

We're saying thanks to our customers with Free Power Days to celebrate your anniversary with us.

The longer you're with us, the better it gets!

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REWARDS RIGHT AT YOUR FINGERTIPS.

ONE APP. MULTIPLE BENEFITS.

Don't have the app? Download it now, and you'll be ready to explore the wonderful world of rewards, when we launch in May.

Plus you'll have access to a whole lot of handy tools to help manage your energy usage. Wonderful!

  • TRACK YOUR USAGE
  • PAY YOUR BILL
  • EARN REWARDS

 

HAVE A QUESTION?

Check out our most commonly asked questions about rewards below, or head over to our FAQs for more help.

The way we reward you at Mercury is changing and we're gearing up to launch new rewards in May 2022. You told us what you love, so Mercury's wonderful new home of rewards will offer you even more ways to earn and spend. Like earning points when you pay your bill or by completing challenges in the app. Plus we're including more great ways for you to use your rewards, like Free Power Days (we know you love them!)

Residential customers will be able to sign up to earn points to spend on wonderful rewards. For more information about our new rewards, click here.

As part of launching, we're saying goodbye to Airpoints Dollars™ and Mercury Dollars. Our new rewards will use 'points' as the new currency. If you're an app user, you'll also notice some changes in May when we launch. We'll prompt you to download the latest version of the app so that you can make the most of rewards and all of our wonderful new features. We can't wait for you to check them out!

As we're changing to points, we recommend you spend any remaining Mercury Dollars you have in our app prior to May.

Don't worry, if you have any un-spent Mercury Dollars leftover when we launch our new rewards in May, we'll add them to your account as a credit. (Please allow 30 days for credits to show).

We're busy getting everything ready for our launch in May. 

Signing up is easy – you can do this via our app or My Account once we've launched in May.  Pre-registration may also be available to some customers by clicking the link in the email communications we've sent.

Once you sign up, you'll automatically start earning points on any bill payments made on time. To enjoy the full suite of rewards and benefits, you'll need to download our app. Through our app you'll be able to view your points balance, complete challenges to earn extra points, and cash your points in for a reward of your choice.

Make sure you're signed up to hear from us in My Account or the app under 'My Profile' and we'll let you know when we launch our new rewards.

Our rewards are limited to Mercury residential customers. If you're not eligible, you won't be able to sign up in My Account or via our App. But you'll still be able to use all of our wonderful tools available to help you manage your account and energy use in these platforms.

 

 

Eligibility criteria and terms apply.