ALREADY WITH MERCURY?
If you haven’t already, download the Mercury App and switch on rewards to start earning points.
REWARDS
Check out how you can earn, redeem, and celebrate with rewards.
Terms and eligibility apply
EARN
There are different ways to earn rewards points, like entering app challenges or simply paying your bill on time.
REDEEM
Unlock rewards by redeeming points. Plus, you'll get a bonus Free Power Day on your Mercury anniversary.
CELEBRATE
How will you make the most of your rewards? The choice is yours!
NEW TO MERCURY?
Explore our latest offers for electricity, broadband, and mobile. Plus, you can earn, redeem, and celebrate with rewards.
FREE POWER DAYS
EARN POINTS
bill payments
Get one point for every $1 paid on your bill on time.
Terms apply
app challenges
Clock up your steps or test your knowledge. There are different amounts of points to earn, or be in to win prizes.
Learn more about app challenges
refer a friend
Earn 3,000 points when your friends join Mercury using your unique referral link.
Terms apply
REDEEM REWARDS
FREE POWER DAYS USING POINTS
Redeem 1,500 points and enjoy 24 hours of electricity on us! Terms apply
Learn more about Free Power Days
ACCOUNT CREDIT
Redeem 1,500 points for a $5 credit, or redeem 3,000 points for a $12 credit. Terms apply
ANNIVERSARY BONUS
Each year on your anniversary with us, you’ll automatically unlock a bonus Free Power Day. Terms apply
Learn more about Free Power Days
how to use rewards
Watch our short video to learn how to use rewards in the Mercury App. At a computer? Log in to My Account via our website.
CELEBRATE YOUR ANNIVERSARY BONUS
Frequently Asked Questions
For more FAQs and guides, view the rewards section in our Help Centre.
You can find rewards competition winners on our website. View app challenge winners.
You can view your points balance on your rewards dashboard in My Account via our app or website.
Yes, unused points expire 12 months after they’re earned and always expire on the last day of the month. If you have points approaching expiry, you can still choose a Free Power Day date in the next 12 months.
Once points expire, they’ll show in your points history. You can view this from your rewards dashboard in My Account via our app or website.
When you're opted in to rewards, you'll earn one point for every $1 paid on time on eligible accounts.
- If your payment matches the amount due, points can take up to seven days to be applied to your rewards.
- If you pay more than the amount due, the extra amount becomes account credit. Points are applied to your rewards once that credit is used on a future bill or charge. For example: if your bill is $190 and you pay $200, $190 is applied to your current bill and $10 becomes account credit. Points for the full $200 are applied once the $10 credit is used on your next bill.
- If you prefer to pay the same amount each week or fortnight, SmoothPay might suit you better. You can earn points regularly, even if your payment doesn't match your bill. Learn more about SmoothPay.
You can change the date of your booked Free Power Day from your rewards dashboard before it starts. Under YOUR REWARDS, select the Free Power Day you've booked to make the change. View how-to guide.
You can view your anniversary bonus details anytime on your rewards dashboard in My Account via our app or website.
When it's the beginning of your anniversary month, your anniversary Free Power Day will show under YOUR REWARDS. It must be redeemed within four months, but you can book it for any date in the next 12 months.
If you don't redeem your anniversary Free Power Day within four months, it will expire and no longer be available.
