COVID-19 Support //

We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.




Wonderful things are happening here at Mercury. We’re shaking up the way we reward you, with brand new rewards launching in May 2022.

There will be more ways to earn points, and better ways to redeem rewards based on the things you told us you love (like Free Power Days). Download the app now so you don’t miss out.

Get it done with our app.

Get it done with our app.

Track your usage, pay your bill, check your balance—everything you need to manage your account is in our app. You can also earn rewards with every challenge you take. Now that’s seriously wonderful. Don't have the app? Download it now.

Why the Mercury app?

Manage your account.

Manage your account.

Check your usage, pay your bill, monitor your balance—it’s all in the My Account view in our app.
Earn epic rewards.

Earn epic rewards.

Complete challenges to earn competition entries and Mercury Dollars.
Spend Mercury dollars.

Spend Mercury dollars.

When you're ready, spend your Mercury Dollars on your Mercury bill. Wonderful!
Be in to win 1 of 4 $200 bill credits.

Be in to win 1 of 4 $200 bill credits.

What are you waiting for? We’ve got 4 lots of $200 bill credits up for grabs when you complete a challenge in our app. Competition runs from 1 April 2022 to 31 May 2022.

Terms apply.

Congrats to our winners!

Congrats to our winners!

Congratulations to Andrei, Rebecca, Nicky, Gavin, David and Wendy, our winners of the "Win 1 of 6 300 Mercury Dollars" competition! There are plenty of chances to win with our app, so get involved today.

Why our customers like the app.

Jason Review
“Easy to use, quick to see my bill and balance owing. Rewards are great, and it’s easy to pay off my bill.”

– Jason
Amy Review
“Love getting discounts off my power bill, and being able to easily check my bill amount, due date and usage.”

– Amy
James Review
“The step challenges are so good, they really help keep me active, and the rewards are great motivation!”

– James

Got questions? We've got answers.

What can I do in the app?

Our app lets you earn and spend Mercury Dollars (see above for more details). You can also pay your Mercury bill through the app.

How can I download the app?

If you're a Mercury customer you just need to search Mercury in your app store, the Apple app store if you use an iPhone or the Google play app store if your phone is Android. If you're not already a Mercury customer you can join online and then use the app once you've become a customer.

Which apps or devices can I use to track my steps?

You can complete step challenges using your iOS or Android phone. Apple Watch can be used alongside your phone for iOS (it won’t count steps for Android). Fitbit can be used for iOS or Android however you can’t use it alongside another device. We're looking to add other wearable devices soon!

Can I enter multiple challenges?

You can enter multiple challenges at one time, however you can’t have more than one step challenge in play at the same time. We generally plan step challenges to start one after the other, so they don’t overlap for this reason.

Why do you need permission for my Google account on Android?

Your Google Fit data is tied to your Google account (not your phone) so giving the app permission to your Google account means it can record your step count to the right place.