Online Bill & My Account
Use of Mercury’s Your Account and Online Bill facilities is subject to these Terms and Conditions ("Terms and Conditions"), and the Standard Terms and Conditions for Residential Customers or the Standard Terms and Conditions for Business Customers (as applicable). It is important that you read and understand these Terms and Conditions before applying to use Online Bill. If you do not accept these terms you must not use Online Bill.
In these Terms and Conditions:
- Online Bill
- My Account
- Passwords and Security
- Changes to Services and Terms and Conditions
In these Terms and Conditions:
- "you" and "your" means you, as one of our customers;
- "we", "our" and "us" means Mercury;
- "Online Bill" means our electronic billing service accessible via our site;
- "My Account" means our electronic account information service accessible via our site;
- "Site" means our website www.mercury.co.nz or such other website we may nominate from time to time; and
- "your email address" means the email address you provide to us when you apply for Online Bill or any other replacement address you may notify us of for the purposes of Online Bill from time to time.
You can receive your monthly Mercury Bill electronically, by activating the Mercury Online Bill function on your ‘My Account’ page or by letting Mercury know. We will confirm that your bills will be switched from paper bill to electronic bill, by sending you a confirming email (welcome to Mercury Online Bill) which will contain your account number and password. See the ‘passwords and security’ paragraphs for further information.
From the date that you opt in to Online Bill we will send notice to your email address that your invoice for charges payable by you to us is available to be viewed online, until you notify us at the de-register page of the My Account facility, using the unsubscribe link, in writing or by calling our dedicated Residential Team on 0800 10 18 10 or Business Team on 0800 20 18 20 and advising us that you no longer wish to receive invoices from us via Online Bill. You will be deemed to have received any invoice or other notice sent to your email address 3 days after we have sent it. We will not be responsible if the invoice is not received by you but if we become aware of Online Bill emails sent to your email address not being received; we will revert to sending invoices to you by post instead of by email.
Your Online Bill invoice will replace the paper invoice that you currently receive by post.
Your Online Bill invoice may be viewed by clicking on the link contained in the email that we will send.
You may register for My Account to access information regarding your account electronically through our site.
Passwords and Security
You are responsible for ensuring that all information that you provide to us (including your email address) is correct, complete and up-to-date. You must advise us as soon as possible if your email address changes, at the ‘change email’ page of the ‘My Account’ section of our site.
You may select a password for your use when using My Account or Online Bill. Otherwise a computer generated temporary password will be assigned for your use. We highly recommend you change this to something personal as soon as possible. You must keep your Mercury account number and password secure and confidential, and must not:
- choose a password that is easily able to be guessed or identified as relating to you;
- share your account number or password with any other person;
- keep any record of your password in a form that can be readily identifiable; or
- store your account number or password anywhere in written or electronic form or in any automated log or process (e.g. by turning on the "auto-complete" function on an internet browser).
If your password becomes known to anyone other than yourself, you must immediately notify us by calling our dedicated Residential Team on 0800 10 18 10 or Business Team on 0800 20 18 20 and also notify us in writing of this.
You will be responsible for all use of ‘My Account’ or Online Bill associated with your account number and password. If you suspect that your password has become known to an unauthorised person, you must notify us immediately. You should also let us know if you believe or suspect that your account details have been accessed by an unauthorised person.
We will not be liable for any damage, loss or expenses, or indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your use of ‘My Account’ or Online Bill.
We may at any time with reasonable notice withdraw or suspend your access to ‘My Account’ or Online Bill. We may suspend or withdraw your access to ‘My Account’ or Online Bill at any time without notice if you breach any of these Terms and Conditions, you have acted fraudulently or we consider we have other reasonable grounds to do so.
Changes to Services and Terms and Conditions
We may at any time modify, add to or delete any of the ‘My Account’ or Online Bill services or any of the Terms and Conditions. We will give you 14 days notice of such changes.
We may notify you of any amendments to these Terms and Conditions or ‘My Account’ or Online Bill services by any of the following means:
- emailing you at the email address you have provided us;
- posting information on our site;
- public notice; or
- written notice to you.
We may notify you of termination or suspension of your access to ‘My Account’ or Online Bill or any other matter by telephone or in writing.
These Terms and Conditions are governed by New Zealand law.
We will terminate your use of Online Bill if any message addressed to your email cannot be delivered.
If there is any inconsistency between these Terms and Conditions and our Standard Terms and Conditions for Residential Customers or our Standard Terms and Conditions for Business Customers these Terms and Conditions will prevail, but only to the extent required to resolve that inconsistency.