PRICE INFORMATION
WHY IS MY BROADBAND PRICE CHANGING?
We're committed to keeping you connected and providing you with great service. Your pricing is made up of different costs to provide broadband to you; this includes not only our retail costs, but charges from our wholesale providers Chorus, Enable, Northpower, and Tuatahi First Fibre.
Our broadband prices are adjusting to reflect the increased wholesale charges from these third-party providers, as well as updates to our retail costs.
WHAT'S INCLUDED IN MY BROADBAND PRICING?
Wholesale & ISP Costs - fibre broadband uses infrastructure provided by our wholesale providers. There are four local fibre companies that provide this infrastructure for our customers; Chorus, Enable, Northpower, and Tuatahi First Fibre.
Our Retail Costs - this covers the costs of everything we need to keep things running smoothly - including billing, administration, business charges, and a margin component.
GST - New Zealand's goods and service tax. GST is 15% of the pre-GST costs, and therefore, 13% of the GST-inclusive amount.
In July, two fibre broadband plans had a speed boost. Our FibreLite increased from 50/10Mbps to 100/20Mbps*, and FibreClassic from 300/100Mbps to 500/100Mbps*.
*Speeds referenced are the maximum capable speeds of the connection. You may experience higher or lower speeds. Factors that may influence your speed include the performance of your devices, your operating system and web-browser, your router, if you're connecting wirelessly to your router, and the number of devices connected.
FINDING IT HARD TO PAY YOUR BILL?
We understand that sometimes it can be hard to stay on top of your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.
