IMPORTANT: NEW LPG CUSTOMERS.

Please note that we are unable to accept any new LPG customers at this time. This is due to a temporary  shortage of LPG bottles. We expect this to be resolved at the start of Feb 2025.

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PRICE INFORMATION.

Learn more about what makes up your broadband charges, why prices are changing, and view our range of tools to support you.

WHY IS MY BROADBAND PRICE CHANGING?

We're committed to keeping you connected and providing you with great service. Your pricing is made up of different costs to provide broadband to you; this includes not only our retail costs, but charges from our wholesale providers Chorus, Enable, Northpower, and Tuatahi First Fibre.

Our broadband prices have changed to reflect the increased wholesale charges from these third-party providers, as well as updates to our retail costs.

WHAT'S INCLUDED IN MY BROADBAND PRICING?




Wholesale & ISP Costs - fibre broadband uses infrastructure provided by our wholesale providers. There are four local fibre companies that provide this infrastructure for our customers; Chorus, Enable, Northpower, and Tuatahi First Fibre.

Our Retail Costs - this covers the costs of everything we need to keep things running smoothly - including billing, administration, business charges, and a margin component.

GST - New Zealand's goods and service tax. GST is 15% of the pre-GST costs, and therefore, 13% of the GST-inclusive amount.

 

WHAT'S THE BROADBAND BUNDLE DISCOUNT?
If you have an energy service (power, LPG or piped gas) and broadband with us, you'll get the $15 Broadband Bundle Discount so you can save on your monthly plan. 
How good is that! If you’re eligible for the Broadband Bundle Discount, it'll be automatically applied to your monthly plan.

I'M ON A FIXED TERM AGREEMENT.
DOES THE PRICE CHANGE APPLY TO ME?
Some of our fixed-term agreements have set prices for the term of the agreement, and some of them allow for prices to be changed with 30 days' notice. If you've received a price change notification, your pricing is subject to change with 30 days' notice. For more information, please refer to your Offer Terms sent to you at the start of your fixed-term agreement, and our General Terms.
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FINDING IT HARD TO PAY YOUR BILL? 

We understand that sometimes it can be hard to stay on top of your bills. Learn more about how we can help, meet our dedicated team, and how to contact them.
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HELP CENTRE

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