1000GB WIRELESS - 6 months free
BROADBAND OFFER SUMMARY
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SERVICE OVERVIEW
SERVICE DESCRIPTION

A wireless broadband plan with an optional landline service for residential customers.

This wireless broadband plan is a standalone offer. 

Wireless broadband connects your home through a 4G wireless connection.

AVAILABILITY
Wireless broadband is only available in rural and urban areas where applicable 4G coverage and capacity are available. You can check your availability of our services when signing up on our website or by calling us on 0800 789 505.
SERVICE CHARGES

Prices are current as at 10 July 2025. All pricing is subject to change with 30 days’ notice.

To find out more about our current pricing give us a call on 0800 789 505.

 

BROADBAND

PLAN MONTHLY CHARGE DATA ALLOWANCE
Wireless 1000GB Urban (Specific availability restrictions apply) $79 1000GB*

*Allocated data at max speed, then speeds reduce to a max of 5Mbps.

Mercury may pro-rate charges when you join (depending on the date you join), move, cancel, or if you switch between plans. See our phone and internet terms for more detail.

OPTIONAL ADD-ON

SERVICE MONTHLY CHARGE
Landline $10

The optional landline service connects you to the public phone network so you can make free local calls. Any calls made to national, international and mobile numbers will be charged at their standard rate. You can choose from a variety of additional calling packages.

ROUTERS

FUTURA MODEM
$0††

Wireless broadband services will require a wireless broadband router supplied by Mercury.

††A $14.95 postage and handling charge applies.

ADDITIONAL DATA CHARGES
There will be no additional data charges.
SET UP CHARGES
You’ll get a free standard connection. A postage and handling charge for your router will apply.
OTHER CHARGES

Additional charges may apply for items such as non-standard installations and additional in-home technician work performed at the time of connection.

For more details please see our phone and internet terms.

Electricity and gas (if applicable) charges will also apply for your energy services.

BROADBAND PERFORMANCE
PERFORMANCE

Actual speeds you experience are affected by many factors including the device you are using and its capabilities, the number of devices connected, your operating system and web-browser, and if you’re connecting wirelessly to your router.

Find out more about factors that may influence your speed.

As your plan uses a wireless connection, then factors such as the distance you are from a cell tower, the network capability and the overall use of that cell tower by other consumers can impact the speed experienced. For wireless broadband, you must use the router supplied by Mercury. This router is capable of providing the estimated peak time average speeds, subject to the other factors described above.

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies. You can also view the latest reports.

ACCESS TYPE

Your access type will be wireless broadband.

Find out more about the different access types and speeds.

OTHER INFORMATION
MINIMUM CONTRACT PERIOD
There is no minimum contract period on this plan.
EARLY TERMINATION FEE
There is no early termination fee on this plan.
NOTICE PERIOD (TERMINATION)

You can cancel your broadband plan at any time by giving us at least 5 working days’ notice. You’ll be responsible for any charges until your disconnection date.

TRAFFIC MANAGEMENT
We reserve the right to manage traffic at peak times (for example, by limiting the speed at which you can download or upload content), to ensure all customers get the best possible experience even at busy times. Overall, this should have a positive benefit for our customers. If we make any changes to this policy which will have a material impact on you we will let you know.
SPEED RESTRICTIONS
If you have chosen a wireless broadband plan that is not a capped plan and your full monthly data allowance has been consumed, the maximum speeds for your wireless broadband plan will be reduced to 5Mbps until your monthly plan renewal date. Where your maximum speeds have been reduced, you will still be able to use your wireless broadband but you may experience some degradations (such as lower video resolution) when watching video, streaming or loading images. Your speeds may be less than 5Mbps during the period that your maximum speeds are reduced because of other factors that affect wireless broadband speeds.
SERVICE RESTRICTIONS

We have a service restriction policy in place which may influence your broadband performance.

See clause 5.5 of the phone and internet terms.

FAIR USE POLICY
No fair use policy applies.                                
EFFECTS ON OTHER SERVICES

Your broadband service requires mains electricity to operate. If electricity is not available (e.g. during a local electricity outage) then your broadband, and any services which run over it, may stop working unless you have battery backup in your home. 

This means services such as landlines, medical alarms, and security alarms may stop working. It is your responsibility to check with the provider of existing services to make sure they will operate under such circumstances. This may also mean you’re unable to contact 111 in an emergency. We recommend having a charged mobile or alternative arrangement in place.

COMPLAINTS 

At Mercury, we value customer feedback and take care to address complaints.

Information about our process for customer complaints.

DISPUTES

Mercury is a member of the Telecommunications Disputes Resolution (TDR) scheme, a free independent service to help customers resolve broadband disputes.

For more information about TDR, see their website.                                                      

SUMMARY

All prices and fees quoted are inclusive of GST (if any).

This is an offer summary only. View our phone and internet terms and conditions for more information.