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OUR TOOLS MAKE IT EASY!

Managing your account and services is easy with our mobile app, or online with My Account.
CHOOSE THE BEST TOOL FOR YOU
mercury app
On your phone? Our mobile app makes it easy, no matter where you are.
DOWNLOAD
my account
At a computer? My Account makes it easy for you to login and do everything online.
LOGIN
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GET STARTED

LOGIN DETAILS
Whether you’re on your mobile phone or at a computer, simply use the same email address and password to log in to our app or online at My Account.
Don’t have a login? You’ll need to register online for My Account first.

OOPS, I’VE FORGOTTEN MY PASSWORD
If you've forgotten your password, don’t worry, you can enter your email address here and we’ll send you an email with a link to reset it.
WHAT ARE SOME OF THE THINGS I CAN DO?
view your bill
View your monthly bill (exactly like you receive by email) and transaction history.
set up your payment
Enjoy the simplicity of regular payments, or keep it flexible with one-off payments.
update your details
Keeping you details up to date is important, so we’ve made it easy for you to make changes.
STAY UP TO DATE
Update your email preferences so you're the first to hear of all things wonderful.

track your electricity usage

You'll also get weekly usage email updates and high bill alerts to help you stay in control of your usage. 
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EARN WONDERFUL REWARDS

With our app or online at My Account, you can sign up to earn rewards. There are different ways to earn and spend points, like Free Power Days or credit on your bill.

Plus, every year on your anniversary, we'll load bonus Free Power Days to your account.  Looking to unlock even more points? Make sure you use our app to enter regular step and question challenges.
LEARN MORE

ADD A STARSHIP DONATION TO YOUR BILL

Thanks to your generosity and kindness, the last 22-years has been absolutely super-powered and together we’ve helped raise over $14.2 million for our national children’s hospital, Starship, and their little superheroes. In our app and My Account you can add a donation to your bill.
FIND OUT MORE

HELP CENTRE

Check out our Help Centre to view more FAQs and tools.
VIEW FAQS