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Health & safety.

Health & safety.

The health and safety of our people and everyone we work with is a top priority at Mercury. Achieving zero-harm is our goal, everyone returns home safe every day.
How safety works at Mercury.

How safety works at Mercury.

Safety is everyone’s responsibility at Mercury and everyone is actively involved. Our Board provide strong safety governance, engaging fully in discussions on safety and monitoring our performance to ensure the organisation is delivering on its commitment to everyone returning home safe every day.

The management team complete regular site visits, engage in meaningful safety conversations with employees and contractors and monitor the company’s safety performance through looking at safety information and data.  

Our business units have direct responsibility for managing the health and safety of their people, working alongside a dedicated health and safety team. A network of health and safety committees through each business unit is established to ensure our staff are engaged and involved in keeping themselves and others safe.

What our team says.

We have a strong and proactive culture of health and safety, as recently confirmed in our 2020 employee engagement survey. 


of staff said that Mercury is committed to the Health and Safety of its people.


of staff said that my manager genuinely cares about my wellbeing.


of staff said that their team understands the safety procedures that affect their job.

Tracking Health & Safety.

Tracking Health & Safety.

Keeping safe is part of our culture, and everyone at Mercury gets involved in reporting hazards, near misses and incidents.

We measure health and safety across the business to track our performance. This is measured through safety culture assessments, completion of competency training, regular auditing, action tracking as well as incidents, safety observations and near miss reporting.

Our key health and safety measure is Total Recordable Injury Frequency Rate (TRIFR).

Last year we had a strong focus on establishing an enterprise-wide process safety programme.

Total recordable injury frequency rate (TRIFR).

per 200,000 hours; includes employees and on-site contractors.


Keeping our people safe.

At Mercury, we’re strong believers in safety. Below are a few ways we keep our people safe.  

Our people

Mercury is committed to making sure everyone knows how to keep themselves and others around them safe by providing high quality training and information to all staff. In the past year alone, there were 930 health & safety training events that were attended by our employees and contractors. Our people use an online tool to record and track health and safety, including a phone app for easy access and real-time reporting.

Our contractors

We work with a lot of companies and we are just as committed to keeping those workers safe as we are our own people. We use an industry-wide pre-qualification evaluation process and provide all contractors clear guidance on our health and safety requirements are before they start. 

Our customers

The safety of our customers is very important to us, and we encourage customers to contact our call centre immediately if they have any concerns about faults associated with their electricity meter, or around support needed for vulnerable customers.

Our work with businesses

We collaborate with other businesses, including those in the electricity industry, to improve safety. We’re part of the Business Leaders’ Health and Safety Forum and a founding member of StayLive – an electricity industry safety group that strongly promotes sharing of learning, investigations, initiatives and reporting.

Our community

Our stations are located around many recreational areas accessible by the public. We’re committed to keeping people safe near our hydro dams, geothermal stations and other sites. We work closely with local authorities and communities to continually assess and improve safety around sites.

Our Certifications

We’re often assessed by external bodies and exceed safety standards, as we continually look for improvements. Our certifications through Telarc are ISO9001 Quality Management System; AS/NZS4801 Health and Safety Management Systems and NZS7901 Safety Management System for Public Safety.