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Service Fees


Sometimes we may charge you for specific services that are not part of your everyday power or gas supply. These one-off fees do not attract a Prompt Payment Discount. These fees are effective from 17 December 2010.

The service fees below apply to residential, farming and business customers (for their non-half hour meter sites only).

All prices listed include GST unless stated otherwise.

Meter Reading - Special (interim) or final 

  • Charged when a meter read is requested $15.00
  • Charged when a meter read is requested within a one hour time range. (Only available in selected areas) $35.00 

Electricity disconnection or reconnection fee (per visit) 

  • Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $70.00
  • Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday. $120.00
  • Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm. $70.00
  • Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $120.00
  • Reconnection of power which has been off for more than six months (Service available in selected areas only)*. $140.00
    *An additional charge may apply for urgent reconnections when a safety inspection is required.

Gas disconnection or reconnection fee (per visit) 

  • Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 4:00pm). $120.00
  • Reconnection on same day during working hours (8:00 - 4:00pm)
  • All reconnection request calls to be made by 4pm. $120.00
  • Reconnection request by customer within 3-5 hours (for safety reconnection only), after hours, on the weekend or on a public holiday. $185.00

Metering Inspection call out fee 

  • Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes new connections, BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*. $241.50

    *An additional charge may apply for urgent reconnections when a safety inspection is required.  The new connection/BTS to perm fee may vary in some areas. Contact 0800 49 0003 for more information.   

Repeat site visit 

  • When Mercury sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply. $92.00 

Metering call out fee (per visit) 
  • A meter inspection call out required including but not limited to a tariff change, a physical change to the meter, faulty meter or for high or low consumption. $135.00 

Credit site visit (per visit)  
  • Representative is required to visit your premises after all reasonable efforts have been exhausted to make a contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status.  $60.00 


Prepay install - absent/refusal fee 

  • Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter. $75.00
  • Non-network fault call out fee $105.00
  • Non-network no hot water call out fee $105.00 


Administration fees 

  • Payment dishonour. $5.00
  • Debt management $25.00
  • Invoice copy. $5.00
  • Credit refund. (Free on closed accounts) $25.00
  • Price plan change. (One free per year. A meter inspection call out fee may apply) $40.00

    Collect outstanding debts. All costs 

Transaction fees 

  • Payment made in person over the counter $1.50
  • Payments made by cheque ** $0.50
  • A 1.5% service fee applies to one off credit /debit card payments***

Bond 

  • A bond may be charged as security for payment of your energy supply:  
    Residential per connection: $150.00
  • Commercial per connection: Three times the average monthly charge. This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant. 

Remote Meter Reader 

  • Daily Charge (ex GST) 12 cents per day 
  • After Hours Meter Reading* 
    Weekend or weeknight read (ex GST) 9 cents per day

    *Conditions apply. Not available in all areas.
    **Payments made by cheque in person over the counter will be $1.50 (they will not incur the additional cheque fee).
    ***Credit card transaction fee does not apply to pre-arranged recurring monthly credit card payments. Credit card transactions are only available on some price plans.