FAIR USAGE POLICY

FOR MERCURY’S ELECTRICITY PLANS


  1. We may apply our Fair Usage Policy where in our reasonable opinion your electricity usage is excessive and/or unreasonable as detailed in this policy.

  1. Fair usage will be determined by Mercury, in its sole discretion, taking into account average residential customer profiles and your estimated and historical electricity usage and usage patterns, as appropriate.

  1. If your electricity usage materially exceeds our estimation of fair use then your usage will be deemed to be excessive and/or unreasonable.

  1. If your electricity usage is deemed to be excessive and/or unreasonable we may contact you to advise you that your usage is in breach of our Fair Usage Policy.

  1. We may then request that you stop or alter your usage to come within our estimate of fair use.

  1. If your excessive or unreasonable electricity usage continues after receipt of a request to stop or alter the nature of such usage we may without further notice cancel any usage based discount or move you to an alternative plan. We may also charge you an amount equal to the amount you would have paid if you were paying non-discounted rates for the excessive and/or unreasonable portion of your electricity usage. You will always remain liable for all charges associated with your actual usage.

  2. All other Mercury terms and conditions apply.