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OUTAGES AND FAULTS

There are many reasons why your services may have gone out. Please check our outages map below which lists all known electricity, internet, phone and gas outages nationwide.

If someone in your home (or neighbourhood) relies on electricity for medical reasons, please ensure they are safe. If necessary, please contact your healthcare provider or call 111 in an emergency.

CURRENT FAULTS

Zoom in and filter between services to find any known outages in your local area.

WHAT TO DO IF YOUR ELECTRICITY GOES OUT

CONTACT YOUR LOCAL LINES COMPANY

If you're not sure of your lines company, check this NZ Lines map.

Auckland (All areas) 
0508 832 867(0508 VECTOR)

Northpower 
0800 10 40 40 

Network Tasman
0800 508 100

Top Energy 
0800 867 363 

Electra 
0800 567 876

WEL Networks 
0800 800 935 

Scanpower
0800 80 80 39

The Lines Company
0800 367 328

Nelson Electricity
03 546 9256

Mainpower 
0800 30 90 80

Marlborough Lines
0800 250 450

Counties Power
0800 100 202

Alpine Energy
0800 66 11 77

Network Waitaki
0800 440 220

First Light Network
0800 206 207

Otago Networks/Powernet/
The Power Company
0800 808 587

Centralines
0800 667 693

All Other Areas
0800 10 18 10

Electricity Invercargill
0800 808 587

Gas Faults 
0800 10 18 10

Smartnet
0508 667 693

  • Make sure the elements on your stove, heaters and all other appliances are turned off to ensure they don’t turn back on unnoticed.
  • Unplug electronics, such as your TV, computer and stereo to prevent damage from electrical surges.
  • Your fridge and freezer will maintain their temperature for quite a while after the electricity goes out. If you need to open the doors, be as quick as possible.

If you're experience an outage but can't see it on the map above, you can also check your network's outage page for information and updates.

BE PREPARED FOR AN OUTAGE

Be prepared for an outage

HELP CENTRE

VIEW FAQS