Outages and faults

Unfortunately, there are a number of reasons why your power or hot water can go out. Here's what to do:

check the outage with your lines network. If the outage is not known, contact the appropriate faults line
be prepared for an outage
check on neighbours to ensure they are safe and comfortable (let's stick together!)
if someone in your home (or neighbourhood) relies on power for medical purposes, please ensure they are safe. If necessary, please contact your healthcare provider or call 111 in an emergency

Rough weather?

Storms have the ability to cause power outages so it is important to be prepared.

If your power goes out, follow the steps above. Once a job is logged, please keep the phone lines open for others - rest assured that your lines network will be working hard to fix outages as quickly as possible.

If someone in your home or neighbourhood relies on power for medical reasons, please ensure they are safe. In an emergency call 111.

For information on being prepared for storms and inclement weather, please see the tips at Get Thru.

You can also stay updated on weather warning and watches on the Metservice website.

Who's my lines company?

This map from ENA.org.nz will show you who your lines company is. Click on any lines company in the map below for their contact information.

Note: The boundaries on this map are shown according to the best information available, but their accuracy or completeness is not guaranteed.

Who to call if the power goes out

Please note: Mercury cannot log faults or provide updates on faults for all lines companies. Find the correct number below.

Auckland (All areas)
0508 832 867
(0508 VECTOR)

Northpower
0800 10 40 40

Top Energy
0800 867 363

WEL Networks
0800 800 935

The Lines Company
0800 367 328

Counties Power
0800 100 202

Westfield Trust (Electricity and gas)
0800 490 004

All other areas
0800 232 858
(0800 2 FAULTS)

Gas faults
0800 232 858
(0800 2 FAULTS)

Unison
0800 286 476

Looking for information on current outages?

Check out your lines company's website for information on known outages. If you're not sure of your lines company, check this NZ lines map.

Top Energy
Visit their website for news on outages and lines maintenance, view details.

Northpower
View listed faults and outages on their website, view details.

Vector network
Check out the Vector outages map on their website (please note: this will not show hot water outages), view details.

Scanpower Ltd
View listed faults and outages on their website, view details.

Network Tasman
View listed faults and outages on their website, view details.

Counties Power
Visit their website to view the outages map, view details.

Westpower
View a list of planned and unplanned outages on their website, view details.

Electra
View information on the Electra network status here, view details.

Buller Electricity
View information on the Buller network here, view details.

Marlborough Lines
View information on the Marlborough network here, view details.

Powerco
View a list of known faults on their website, view details

Wellington Electricity
View a list of known faults on their website, view details.

Waipa Network
View a list of known faults on their website, view details.

Mainpower
View a list of known faults on their website, view details.

How to be prepared for an outage

01.

if there's a weather warning in place, charge your phone while you can (and anything else you may need)

02.

grab a few torches (or candles for mood lighting)

03.

dig out a thermos or two for keeping boiled water hot

04.

make sure you can easily access a gas cooker or BBQ for cooking

05.

plug-in an old school corded phone as these do not need mains power to work

Check out the Get Thru site for more detailed information on how to prepare for an emergency - which includes some useful tips for when the power is out.

Mercury Website

Utility links