Ways To Pay That Work For You.

One size doesn't fit all, so we offer different ways to pay depending on your needs. Enjoy the simplicity and savings benefits of regular payments, or keep it flexible with one-off payments.

Plus, you can get it all done in My Account.

Regular Payments.

Set up regular payments and never miss your 10% Prompt Payment Discount*. Plus, get an extra 2% off when you pay by Direct Debit and receive your bill by email.

Direct Debit is a hassle-free way to pay your power bill each month. Plus, you’ll receive an additional 2% off when you also receive your bill by email.

Setting up a Direct Debit is easy, here’s how you do it:

Pay Online

For residential customers, head to Bills & Payment in My Account, then scroll down to 'Regular Payment' and add your bank details.

By Post

Business and residential customers can download a Direct Debit authority form and post it back to us at:

Mercury
Private Bag 92008
Victoria Street West
Auckland 1142

Pay your bill with your credit card and make the most of your credit card rewards scheme. You can set up a recurring* credit or debit card payment online in My Account (Visa, Mastercard only).

*A 0.71% surcharge applies to recurring credit / debit card payments).

Please note that credit/debit card transactions are not available for large commercial accounts i.e. time of use supplies.

Manage automatic payments all from your banking app, it’s that easy. Simply authorise your bank to make an automatic payment at regular intervals (this can be monthly to coincide with your bill).

Please ensure you set the intervals to cover your monthly bill. To download an automatic payment authority form click here.

Make sure you fill it in and return it to your bank to get started.

*Terms apply, PPD not available with all plans.

From 1 June 2021 our terms and conditions for Direct Debit payments are being updated. View the updated residential customer terms here and the updated business customer terms here.

One-Off Payments.

Keep it flexible with one-off payments that suit your needs.

It's simple, add Mercury to your payee options and when your monthly bill comes due, transfer the payment.

Here’s some key info you’ll need for internet banking purposes:

Name of Bank: ASB Bank
Name of Account: Mercury NZ Limited

Account Number:
12 3013 0893681 00

Particulars: Add your Mercury account number here.

Code: Be sure to include your first two initials and your surname (or your business name) here e.g. JT Smith or JT Business Ltd.

You may pay your bill over the counter at various NZ Post locations. Payments can be made in cash or eftpos and will cost $1.50 each time.

You can set up a one-off* payment online in My Account (Visa, Mastercard only).

*A 1.5% service fee applies to one off credit /debit card payments.

Please note that credit /debit card transactions are not available for large commercial accounts i.e. time of use supplies.

Call us on 0800 10 18 10 or 09 475 7226 from your mobile (residential customers only). As with everything, terms and conditions apply.

Please note that Mercury no longer accepts payment by cheque from 1 March 2021.

Have a Question?

Still have questions about how to read your bill, what causes high bills or how to view your bill online? We can help with that.

Billing FAQs

Help with your bill.

We understand that when times are tough, managing your bills can be stressful. Our team is here to help. Learn more about our Customer Care resources below.

Visit Customer Care