Get in touch

We've got dedicated teams for all your enquiries. Whether it's about your home, your business, or your Mercury shares, we're happy to help. You'll find all the contact details you need below.
 


Quick links

For your home - do it yourself in My Account:
 
 
Update your credit card        
 
Moving house? Let us know
 
Edit recurring direct debit payments       Change your email address

Email us

This query is for a*:
 
 

CONTACT DETAILS


For your home

0800 10 18 10

+64 9 475 7234 from overseas

New build or connections: 0800 49 00 03
Collections centre: 0800 10 18 60

8.00am - 8.00pm Mon - Fri 
(best time to call 1 - 4pm)
 
Private Bag 92008
Auckland Mail Centre
Auckland 1142

Please note: we are closed on public holidays and weekends.

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For your business

Our experienced business team are ready to help with all your needs.

0800 20 18 20

8.30am - 5.00pm Mon - Fri

 

Formal complaints

Mercury has an internal formal complaints process. For your convenience, you can use the online formal complaint form.

 

For investors


Computershare

Level 2
159 Hurstmere Road
Takapuna
Auckland New Zealand

P: 09 488 8777
F: 09 488 8787

www.investorcentre.com/nz

Email Computershare
 

Mercury Office

The Mercury Building,
33 Broadway, Newmarket

PO Box 90399
Auckland 1142

P: 09 308 8200
 

Email Investor team

Other contact details


Generation Contact details

Hamilton
PO Box 445
Hamilton 3240

P: 07 857 0199
F: 07 857 0192

Rotorua
PO Box 245
Rotorua 3040

P: 07 343 8500
F: 07 343 8599

Taupo
PO Box 49
Taupo 3300

P: 07 376 1529
F: 07 376 1521

Our other retail businesses

GLOBUG
Private Bag 92008
Auckland 1142

P: 0800 773 729

Learn more

BOSCO Connect
PO Box 9601
Auckland 1149

P: 09 302 1500
F: 09 309 0431

Learn more

Media Enquiries

For media enquiries about our business. Please note, our media team cannot assist with customer enquiries.

P: 027 210 5337

Email us

Metrix

Private Bag 99949
Newmarket
Auckland 1149
P: 09 580 3900
F: 09 580 3901

Learn more