FAQS.
We can better serve you under Mercury. We want you to have access to the same benefits that all our customers enjoy – like Free Power Days, an awesome app and much more.
We’ve got you sorted - we’ll move this over to your Mercury account.
Yes, these will change to Mercury’s terms and conditions from the date you switch to Mercury. These can be found at mercury.co.nz/terms
We'll take care of everything. The only thing we may need from you is for you to update your payment details when you get your first bill with Mercury, unless you’re on direct debit, which will be moved across along with your other account details.
Any Bosco bills need to be paid with your current Bosco payment details.
If you pay by direct debit, your direct debit will be moved across along with your other account details and you won't need to do anything.
If you’re paying online, you’ll need to update your internet banking details with your new customer account and Mercury bank account, which you can find here and on all NZ bank sites.
Other payments: You’ll need to update your payment details to Mercury’s for the bills you receive from Mercury. All the payment options can be found here.