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Terms & Conditions
Dual Fuel - $250 Airpoints Dollars, plus 5x Airpoints Dollars
on a 2 Year Fixed Price Plan
Terms and Conditions
We like to offer our customers something a little more wonderful when they join on a fixed term plan. Lots of words, we know! But here’s everything you need to know about the Offer. Grab a cup of tea and have a read!
This fixed term offer is available to non-Mercury residential customers who join Mercury on this 2 year fixed price plan and are accepted as a Mercury customer in accordance with Mercury’s standard terms and conditions, including a satisfactory credit check.
The offer applies for the duration of your 2 year fixed term price plan (“Offer Period”).
This offer is available until 30 June 2019.
By taking up this offer, you will receive $250 Airpoints Dollars
when you switch your electricity and gas to Mercury. We’ll apply this to your Air New Zealand Airpoints
account within 60 days after you have successfully joined. We won’t be able to apply your Airpoints Dollars
until you supply us with your valid Airpoints details.
By taking up this offer, you will also earn 5x Airpoints Dollars on each Bill Payment you make to Mercury during the Offer Period. “Bill Payments” means the amount, in New Zealand dollars, that you pay to Mercury when you receive a bill during the Offer Period.
If you’ve given us your valid Airpoints™ details, the Airpoints Dollars you’ve earned will show on your Airpoints™ Account within 10 business days after you have paid your Mercury bill.
Changing your Fixed Term Plan
A lot of words, we know… but this is the important stuff to know!
If you choose to move to a plan that includes Solar Generation Rates for electricity during the term of this offer, your fixed term plan will automatically be terminated:
Your electricity and gas supply will be moved to an open-term plan; and
A termination fee will not be applied.
If you cancel your fixed price plan before the end of your term an early termination fee of $150 (inclusive of GST) will apply and you will no longer be eligible for 5x Airpoints Dollars. This early termination fee does not apply if:
You cancel within 30 days of your fixed price plan confirmation letter (and your pre-existing rates will apply during that period); or
The fixed term period has expired and you have remained on this plan.
If you move property during the fixed period, please contact us before you move and:
You can take your fixed price plan with you so long as your move is within the same network and your new property has the same meter type; or
If we are unable to transfer your fixed price plan to your new address, you will be transferred to standard Mercury prices and you will not be charged an early termination fee, as long as you remain a Mercury customer.
Your fixed prices are based on your current meter type.
If your meter type changes, where possible, we will put you on the fixed price plan for your new meter.
If your current meter set up is incorrect, we will place you on the correct pricing plan that matches your meter.
The fixed price plan does not include GST, and any of the Mercury Service Fees (as available on our website). Any subsequent change to the NZ Government GST rate, and Mercury Service Fees within the period of this agreement will apply.
Please note that while the rates for other individual parts of your total price may change, we will make sure your total prices will remain fixed in line with this plan.
Your fixed price plan term (and each renewal term after that (if any)), will be automatically renewed for another term if Mercury sends you written notice of your new fixed prices before the end of the term.
You may choose not to renew your fixed price plan for a further term by telling Mercury by email, phone or in writing, that you do not wish to renew within the last 30 days of your then-current fixed price plan term.
If Mercury does not notify you of the prices that will apply to a renewal term before the end of the term, your fixed price plan will expire at the end of such term.
If your fixed price plan term is not renewed at the end of the then-current term (for any reason) then you will revert to standard Mercury prices at the end of such term.
Unless we tell you otherwise, you cannot combine this offer or pricing plan with any other Mercury offer or pricing plan.
The offer is not transferable or redeemable for cash.
apply. Please see our website mercury.co.nz for full details.