SERVICE TERMS AND CONDITIONS.

Please take the time to read the different service terms and conditions below for Ex-Trustpower customers. They cover information regarding our services, our commitment to you and vice versa, payments, performance standards, as well as topics like safety, connection, delivery and other matters.

Terms and conditions for Power & Reticulated Gas customers

If you’re an electricity or reticulated gas customer, our Customer Service Agreement details your agreement with us.

Click here to read the Customer Service Agreement.

Terms and conditions for Phone & Internet customers

If you have your phone and/or internet services, these are our standard terms and conditions for all phone and internet services.

Click here to read the standard terms and conditions for all phone and internet services.

Terms and conditions for LPG customers

If you’re a LPG customer, here are our standard terms for the supply of LPG.

Click here to read the terms for LPG customers.

Terms and conditions for Friends Extra customers

If you’re a Friends Extra member, these are the terms and conditions that apply.

Click here to read the terms for Friends Extra.

Terms and conditions for Phone & Internet business customers

If you’re a Business customer and have your phone and/or internet services, these are our standard terms and conditions for your Business phone and internet services.

Click here to read the business phone and internet services agreement.

Terms and conditions for Mobile customers

If you're a Mobile customer, here the are terms and conditions that apply.

Click here to view the mobile service terms and conditions.

Terms and conditions for your Emergency Mobile Service

If you have an Emergency Mobile Service, these are the terms and conditions that apply.

Click here to view the emergency mobile service terms and conditions.