COVID-19 Support //

We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.

Move season Airpoints™ offer terms

  1. The move season Airpoints Dollars™ offer is available to you if you are a farm or agribusiness rural customer switching to Mercury or if you are a farm or agribusiness rural current Mercury customer switching additional ICPs to Mercury from other providers, provided that you visit the Move online portal or call the Mercury commercial team before 30 June 2017.
  2. The offer is for 100 Airpoints Dollars and triple Airpoints Dollars for one year per ICP switched to Mercury during this period, on up to a maximum of four ICPs. Subject to you supplying valid Airpoints details.
  3. This offer can be redeemed by visiting or calling the Mercury commercial team on 0800 20 18 20 to inform Mercury of your move. The offer is not transferable or redeemable for cash.
  4. The Airpoints Dollars will be applied to your Air New Zealand Airpoints™ account within 2 months of your Mercury account being opened.
  5. The triple Airpoints Dollars offer is for three times your base rate for Airpoints Dollars and will be earned when you pay your Mercury bill. This will apply for 12 months from the date your Mercury account is opened.
  6. By submitting your details at you are informing Mercury of your move and will be contacted directly by a Mercury commercial agent.
  7. Fixing or re-fixing your rates applies to Energy Charges only, which are Mercury charges and make up the majority of your monthly bill. Mercury reserves the right to pass on the forecast effect of any future changes to the Government's Emissions Trading Scheme, any changes to Service Fees (see, and any adjustments to Other Charges (made up of distribution and other lines company charges, and government imposed taxes, fees and/or levies). Details of these Charges are set out in our Fixed Energy Price Agreement.
  8. The Deferred Winter Payment Option is available to you if you bill your energy charges through your Fonterra Farm Source account and means you can defer payment of your June to September bills to October, payment due in November. You will still receive a statement and be entitled to your existing discounts over this period. Full Deferred Winter Payment Option terms and conditions can be viewed here.
  9. If you are a Fonterra Farm Source customer you can earn Farm Source dollars by billing your electricity through your Farm Source account (see
  10. Mercury's Standard Business terms and credit criteria apply.