Using the Mercury App
Check out our short video on how to use the Mercury App:
Download now
Using your mobile, click one of the buttons below to download the Mercury App. Or you can search 'Mercury App' in either App Store or Google Play.
Get started
We've made logging in to the Mercury App easy. If you're already registered for My Account, use the same login details to access the Mercury App. If you haven't registered yet, select 'CREATE YOUR LOGIN' and enter a few details.
Tip: If you were a Trustpower customer, you can use the same login details as you previously did with the Trustpower app.
If you're experiencing issues logging in, please check out our troubleshooting tips or contact us so we can help troubleshoot.
On your dashboard or in the billing section, you can view your monthly bill and make a payment. We have a range of payment options to suit your needs.
Managing your services is easy with the Mercury App. Depending on the services you have with Mercury; track your electricity usage, track your piped gas usage, order an LPG refill, view your broadband data usage, view your mobile plan and purchase add-ons.
We understand that dealing with faults or outages can be frustrating. Head to the 'HELP' section to stay informed about any known faults/outages and planned maintenance.
To manage your in-app and account settings, select the profile icon in the top right corner. This is where you can update your account details, update your login email, and change your login password.
Our chatbot TILI and our Support Team are here to help. Head to the 'HELP' section and select 'CHAT WITH US' to chat with TILI or our Support Team.
