These are uncertain times, and with many of us now spending more time at home, we want to help.
We’ve got heaps of useful tools and tips to help you stay on top of your electricity usage, plus we can help with payment plans if you need support for a while.
We’re working on other ways to support our wonderful customers as this situation evolves, but in the meantime, stay safe, stay healthy, look after the people close to you, and don’t hesitate to get in touch if you need to.
If you're in a situation where you're not sure if, or when you can pay your power bill, please get in touch. Simply enter your details here or call us on 0800 456 222 and our team will work through a plan that suits your circumstances.
We’ve got all the tools you need to stay in control of your electricity bill. Use My Account or Mercury Go to check your usage daily, review your bill history, or to take a look at your projected next bill.
We’ve pulled together a whole lot of tips and tricks to help keep your electricity usage and costs under control.
Save and stay on top of your energy usage by checking out our top tips.
If your business has been impacted by COVID-19, get in touch if you need our help. We’re committed to supporting you through this period of uncertainty. Simply enter your details here or call us on 0800 456 222 and our team will work through a plan that suits your circumstances.
It’s important to stay active, so why not get outside and earn rewards just for taking a walk. Take some headphones, put on some music and watch the step count climb. Use that wonderful human energy to complete step challenges and you’ll earn Mercury Dollars to put towards your power bill.
If you need to speak us, our award-winning contact centre will be happy to help.
Got a question? You might find the answer in our FAQs section.
If it's vital your power stays on for medical reasons, it's vital you let us know.
Find out who to call, and how to prepare in case the power or hot water goes out.