Need someone to speak for you?
If you think you could have difficulties paying your bills or may have trouble communicating with us, you can authorise one or more contacts to speak to us on your behalf. An authorised contact could be a family member, a friend, or a social agency. They don’t have to pay your bill, but can help you sort out any payment problems.
In order to help you, the authorised contact will need to be able to access your account details. It's easy to set up your authorised contacts in My Account, under 'My Profile' and 'Authorisation'.