COVID-19 Support //

We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please contact us.

Financial Hardship

When times are tough, finding a way to manage your bills can be really stressful. Our team has the tools to help you, so please fill out this form so we can get in touch and find a solution that works for you.


Enter your account details


 

Please enter the contact details of a person you authorise to manage your energy account on your behalf in the event that you are not available.
 


 

Enter the contact details of any relevant social agencies you are dealing with, e.g. Work and Income, Citizens Advice Bureau, etc.


 
 
Finding it hard to pay?

Finding it hard to pay?

Our team is here to listen and help you, so please reach out to ask about the options available to help manage your bill payments. You can call us on 0800 10 18 10 or 09 475 7234 from your mobile or email us to discuss your situation.

If you're looking for alternative ways to find help, you could consider reaching out to family, friends, your local church or community groups for advice on where to get additional budgeting or financial support.
Need someone to speak for you?

Need someone to speak for you?

If you think you could have difficulties paying your bills or may have trouble communicating with us, you can authorise one or more contacts to speak to us on your behalf. An authorised contact could be a family member, a friend, or a social agency. They don’t have to pay your bill, but can help you sort out any payment problems.

In order to help you, the authorised contact will need to be able to access your account details. It's easy to set up your authorised contacts in My Account, under 'My Profile' and 'Authorisation'.



Other Support Available.

EnergyMate

EnergyMate

EnergyMate offers a free in-home energy coaching service for households struggling to pay their power bill or keep their home warm.
 
EnergyMate
MoneyTalks (FinCap)

MoneyTalks (FinCap)

MoneyTalks offers free confidential budgeting advice through financial mentors who help to understand your financial situation, connect with support services, and develop a budget.
Moneytalks
Work and income

Work and income

WINZ offers financial support, including help managing outstanding bills and bringing debt down to a more manageable level.

WINZ
Citizens Advice Bureau

Citizens Advice Bureau

Free, confidential, independent information and advice to help people know what their rights are and how to access services they need.

Citizens Advice Bureau
Salvation Army

Salvation Army

Free budgeting advice, food and clothing assistance, life skills programmes and other comfort and support.

Salvation Army
Sorted.org.nz

Sorted.org.nz

A free online service powered by CFFC (Commission for Financial Capability) offering budgeting tools, advice and guides to help New Zealanders get ahead financially.
sorted.org.nz
Habitat for Humanity

Habitat for Humanity

Habitat Curtain Bank provides curtains to low-income whanau with up to 14 curtains for their whare. Download and submit the Curtain Bank referral form to apply.
Habitat for Humanity