Our team is here to listen and help you, so please reach out to ask about the options available to help manage your bill payments. You can call us on 0800 10 18 10 or 09 475 7234 from your mobile or email us to discuss your situation.

If you're looking for alternative ways to find help, you could consider reaching out to family, friends, your local church or community groups for advice on where to get additional budgeting or financial support.

If you think you could have difficulties paying your bills or may have trouble communicating with us, you can authorise one or more contacts to speak to us on your behalf. An authorised contact could be a family member, a friend, or a social agency. They don’t have to pay your bill, but can help you sort out any payment problems.

In order to help you, the authorised contact will need to be able to access your account details. It's easy to set up your authorised contacts in My Account, under 'My Profile' and 'Authorisation'.