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We're here to help. Check out our tools and tips on how to stay in control of your electricity costs, and if you need support with paying your power bill please call us on 0800 456 222.

Got a question about our pricing?

Got a question about our pricing?

You might find the answer below. But if you can't find what you're looking for, let us help you. We've got dedicated teams for all your enquiries and we're always happy to help.

Interested in our current pricing? Find out more here
 

Pricing FAQs

 

Each household and business has different needs when it comes to electricity.

This is why we offer different price options to suit your needs. Not all prices are available in all areas. To get more information on pricing for your home, all you need to do is click here and enter your address to see available rates. You can also call us on 0800 10 18 10.
If you're a business customer, you can reach us on 0800 20 18 20 (for your business).

If you're not yet a Mercury customer, simply click here, enter your address details and we'll show you what's available in your area. 

 
Why are my prices changing?
 
Charges from your local lines company and Transpower (which make up 35 -40% of an average bill) can change each year. We are passing these changes through to you, along with any changes to the cost of us providing the power you use (the energy component of your bill which makes up to 60 - 65% of an average customer’s bill).
 
How do you estimate how much more I’ll be paying?
 
We look at how much power you've used over the last year and work out the difference between your current and new rates to estimate the annual difference. Then we divide this by 12 to estimate the impact on your monthly bill.

The estimation includes GST, assumes you use the same amount of power as last year and that your meter type and network classification won't change (these can all make a difference). The actual difference will vary from month to month depending on how much power you use.
 
When was the last time Mercury increased / reviewed their prices?
 
Each year we review customer pricing and make changes based on local lines charges and the cost of us providing the electricity you use.

The actual cost of providing the electricity you use has increased due to operational costs, changes in the wholesale price of electricity which has been consistently higher, and other costs you can see reflected in general inflation measures such as the Consumer Price Index (CPI); a measure of inflation in NZ households

Our last price change took place on 1st April 2019. That was for our residential customers rolling off special discounted rates (acquisition rates) and all small commercial customers - there was no price change for our customers on standard headline rates. For our GLOBUG customers, their last price change came into effect on 1st April 2018.
 
What are the levies mentioned in the price change email/letter?
 
For Electricity Only customers we are referring to the Electricity Authority Levy, which funds the Electricity Authority’s industry regulation and is usually based on how much power you use.

For Gas Only customers we are referring to the Gas Industry levy, which funds Gas Industry Co’s Work Programmes that work to regulate and improve the market, including consumer outcomes, access to infrastructure, gas delivery and safety. This levy is approved each year by the Government and the cost is generally passed on to consumers by their gas retailer.

For Dual Fuel customers, your levies will be a combination of both the Electricity Authority Levy and Gas Industry levy.
 
How else can I save on my power bill?
 
Take control of your power usage with our usage monitor, our clever online tool that shows you how much power you're using and what it's costing you. Visit mercury.co.nz/help/usage-explore to find out more.

Download Mercury Go! Our app that rewards you for using your own human energy. Earn rewards like Mercury Dollars for completing step challenges plus enter competitions to win great prizes like e.scooters. Each Mercury Dollar can be put towards your bill or converted to Airpoints Dollars™. Each Mercury Dollar = 1 NZ Dollar or 1 Airpoints Dollar. Wonderful!

Don't forget that if you pay your bills by direct debit and sign up to receive bills by email you’ll get an extra 2% discount on top of your 10% Prompt Payment Discount (PPD). If you haven't already, you can sign up.
 
Need help paying your bills?
 
If you're having trouble paying your bills, or think you may have trouble in the future, talk to us. We can discuss payment options and provide budget advice or put you in touch with social agencies that could help. Check out our Contact Us page for ways to get in touch. 
 
 

Mercury’s Price Plan Review automatically ensures that you are on the best available residential plan for your individual needs. The review is based on your power usage over the previous 12 months and will recommend the best pricing plan for you for the coming year. If you agree on any suggested change, you will automatically go onto the recommended plan.

Also, if you believe that your usage may change significantly in the coming year, you can choose a different plan. We will check your plan again the following year.

 

What are Mercury’s special fees and services?


Service fees are a necessary part of being able to give you the best of us and our services.

Service fees apply to both our residential and business customers with single or 3-phase connections of 100 amps or less (if that’s too technical, give us a ring and we’ll be able to help on 0800 10 18 10).

Here are our fees (GST is already included):

1) Meter reading - special (interim) or final


// Charged when a meter read is requested.     $15.00

// Available appointment blocks are between 8am-12pm or 12pm-4pm.

// No fixed times are available.
 

2) Electricity disconnection or reconnection fee (per site visit)* 


// Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $70.00

// Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday. $120.00

// Reconnection on same day during working hours (8:00 - 5:00pm).  

// All reconnection request calls to be made by 4pm. $70.00

// Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday. $120.00

// Reconnection of power which has been off for more than six months (Service available in selected areas only)** $140.00


* Fees may be charged for each site visit even where a disconnection or reconnection is unsuccessful.     
**An additional charge may apply for urgent reconnections when a safety inspection is required. 


3) Gas disconnection or reconnection fee (per site visit)*     


// Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm).     $120.00

// Reconnection on same day during working hours (8:00 - 5:00pm).  All reconnection request calls to be made by 4pm.     $120.00

// Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday.     $185.00


* Fees may be charged for each site visit even where a disconnection or reconnection is unsuccessful    


4A) Metering New Connection fee    

// Charged per visit when you request a representative to visit your premises to inspect, test, install your metering for a new connections $75.00*


*the new connection fee may vary in some areas due to network costs and for non-standard meters. Contact 0800 49 0003 for more information.     


4B) Metering Alteration call out fee    


// Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*. $241.50


* The fee may vary in some areas and for non-standard meters. Contact 0800 49 0003 for more information. 


5) Repeat site visit     


// When Mercury sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply. $92.00


6) Metering call out fee (per visit)     


// Charged per visit when a representative is required to visit your premises but the job type does not require an electrical inspector to view. This includes a tariff change where there is a physical change to the meter is involved, faulty meter, high consumption issue, and you requesting a site visit. $135.00


7) Customer site visit (per site visit)      


// Representative is required to visit your premises after all reasonable efforts have been exhausted to make contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status. $60.00

(Please note: Fees may be charged for each Customer Site Visit even where contact is unsuccessful).


8) Prepay install - absent/turndown fee     


// Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter.     $75.00


9) Non-network fault call out fee     $105.00


10) Non-network no hot water call out fee     $105


11) Administration fees


// Payment dishonour. $5.00

// Debt management.$25.00

// Invoice copy. $5.00

// Credit refund (free on closed accounts). $25.00

// Price plan change (one free per year. A meter inspection call out fee may apply). $40.00
Collect outstanding debts. All costs.


12) Transaction fees


// Payment made in person over the counter $1.50

// Payments made by cheque **  $0.50

// One-off credit /debit card transactions *** 1.5% 


13) Bond     


A bond may be charged as security for payment of your energy supply:     

// Commercial per connection: The greater of $500 or three times the average monthly charge. This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant.     


14) Remote meter reader  


// Daily Charge (ex GST)     12 cents per day


15) After hours meter reading*     


// Weekend or weeknight read (ex GST) 9 cents per day


16) Three year fixed


// Special terms & conditions apply to the Three Year Fixed Plan. For terms & conditions, click here.



*Conditions apply. Not available in all areas.     
**Payments made by cheque in person over the counter will be $1.50 (they will not incur the additional cheque fee).     
***Credit /debit card service fee does not apply to pre-arranged recurring monthly credit /debit card payments. Credit /debit card transactions are only available on some price plans.      
**** Excluding change from Three Year Fixed. For terms & conditions, click here.  


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