Why are my prices changing?
Prices from your local lines company and Transpower (which make up about 35 -40% of an average bill) can change each year. These changes, which are part of the cost of electricity, are passed through along with any changes to our energy prices (driven by metering charges, wholesale prices and operational costs) which makes up about 60 - 65% of an average customer’s bill.
How do you estimate how much more I’ll be paying?
We look at how much power you've used over the last year and work out the difference between your current and new rates to estimate the annual difference. Then we divide this by 12 to estimate your monthly bill impact.
The estimation includes GST, assumes you use the same amount of power as last year and that your meter type and network classification won't change (these can all make a difference). The actual difference will vary from month to month depending on how much power you use.
What do Mercury’s total electricity rates include?
Our rates include:
- Network and metering charges (based on Transpower’s electricity transmission charges and distribution costs from your local network and metering company)
- The price of the electricity you use and the services we provide to you;
- The Electricity Authority (EA) Levy (the EA is the government organisation that regulates New Zealand’s electricity industry).
- All rates are shown exclusive of GST and before any prompt payment discount.
What is the benefit of a fixed price plan/fixing my electricity prices?
Mercury’s Fixed Price Plans are about taking the stress away from your monthly bills, offering you price certainty knowing your prices won’t change for your contract term (subject to GST and regulatory changes).
While the amount of power you use each month can change (let's face it, in winter we use more energy to heat our homes, cook our food, dry our laundry etc), the price you pay for each unit of power on a Fixed Price Plan will stay the same.
Where can I go for help paying my bills?
If you're having trouble paying your bills, or think you may have trouble in the future, talk to us. We can discuss payment options and provide budget advice or put you in touch with social agencies that could help. Check out mercury.co.nz/Help/Contact-us page for ways to get in touch.
What is an ICP?
An Installation Control Point (ICP) is a connection point between the meter on your premise and the local lines company. Each ICP has its own unique number, which appears on your bill.
What are Mercury's fees and services?
Service fees are a necessary part of being able to give you the best of us and our services.
Service fees apply to both our residential and business customers with single or 3-phase connections of 100 amps or less (if that’s too technical, give us a ring and we’ll be able to help on 0800 10 18 10).
Here are our fees (GST is already included):
1) Meter reading - special (interim) or final
// Charged when a meter read is requested. $15.00
// Available appointment blocks are between 8:00am - 12:00pm or 12:00pm - 4:00pm.
// No fixed times are available.
2) Electricity disconnection or reconnection fee (per site visit)*
Disconnection for arrears or request by customer (safety disconnection) within working hours (8:00 - 5:00pm). $70.00
Disconnection request by customer (safety disconnection only) within 3-5 hours, after hours, on the weekend or on a public holiday. $120.00
Reconnection on same day during working hours (8:00 - 5:00pm).
All reconnection request calls to be made by 4:00pm. $70.00
Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday. $120.00
Reconnection of power which has been off for more than six months (Service available in selected areas only)** $140.00
* Fees may be charged for each site visit even where a disconnection or reconnection is unsuccessful.
**An additional charge may apply for urgent reconnections when a safety inspection is required.
3) Gas disconnection or reconnection fee (per site visit)*
Disconnection (temporary or transitional ONLY) for arrears or request by customer (safety disconnection) within working hours (8:00 - 4:00pm). $120.00
Reconnection on same day during working hours (8:00 - 4:00pm). $120.00
Reconnection request by customer within 3-5 hours. After hours, on the weekend or on a public holiday. $185.00
* Fees may be charged for each site visit even where a disconnection or reconnection is unsuccessful
4A) Metering New Connection fee
Charged per visit when you request a representative to visit your premises to inspect, test, install your metering for a new connections $75.00*
*the new connection fee may vary in some areas due to network costs and for non-standard meters. Contact 0800 49 0003 for more information.
4B) Metering Alteration call out fee
Charged per visit when you request a representative to visit your premises to inspect, test, install and/or change your metering. This includes BTS to perm, meter shifts, overhead to underground, upgrade and downgrades, inspection after prescribed work and resealing a meter*. $241.50
* The fee may vary in some areas and for non-standard meters. Contact 0800 49 0003 for more information.
5) Repeat site visit
When Mercury sends a contractor to a site and the job is not ready or access cannot be obtained a fee will apply. $92.00
6) Metering call out fee (per visit)
Charged per visit when a representative is required to visit your premises but the job type does not require an electrical inspector to view. This includes a tariff change where there is a physical change to the meter is involved, faulty meter, high consumption issue, and you requesting a site visit. $135.00
7) Customer site visit (per site visit)
Representative is required to visit your premises after all reasonable efforts have been exhausted to make contact with the account holder and or alternative contact to discuss your power account, medical dependency or vulnerability status. $60.00
(Please note: Fees may be charged for each Customer Site Visit even where contact is unsuccessful).
8) Prepay install - absent/turndown fee
Charged if you do not keep an appointment to install a prepay meter or if you refuse to allow one of our representatives to install a prepay meter. $75.00
9) Non-network fault call out fee $105.00
10) Non-network no hot water call out fee $105
11) Administration fees
Payment dishonour. $5.00
Credit refund (free on closed accounts). $25.00
Price plan change (one free per year. A meter inspection call out fee may apply). $40.00
Collect outstanding debts. All costs.
12) Transaction fees
Payment made in person over the counter $1.50
One-off credit /debit card transactions *** 1.5%
A 0.71% service fee applies to recurring credit / debit card payments
A bond may be charged as security for payment of your energy supply:
Commercial per connection: The greater of $500 or three times the average monthly charge. This is based on actual or estimated monthly charges, over the preceding 12 months, for the previous occupant.
14) Three year fixed
Special terms & conditions apply to the Three Year Fixed Plan. For terms & conditions, click here
***Credit /debit card transactions are only available on some price plans.
**** Excluding change from Three Year Fixed. For terms & conditions, click here.