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We've said goodbye to Airpoints™.

We've said goodbye to Airpoints™.

As part of launching new rewards, we’ve ended our partnership with Airpoints™. The last day to earn Airpoints Dollars™ with Mercury was on 3 May 2022.

This means that any bill payments made after this date will no longer be eligible to earn Airpoints Dollars. It also means that you’ll no longer be able to spend your Mercury Dollars on Airpoints Dollars in our app.

Check out our FAQs below, if you can't find what you're looking for, Hiko is here to help in the pop up.

AIRPOINTS™ FAQs

For the last five years, Mercury and Air New Zealand have enjoyed a successful partnership, bringing rewards to customers through Airpoints Dollars™. In May 2022, we move to launch our own rewards, so we have made the mutual decision to end the Airpoints™ and Mercury partnership.

Our customers have told us they would like more ways of getting rewarded and more choice around how to use those rewards so that’s what we’re going to do.

The last day to earn Airpoints Dollars™ with Mercury will be 3 May 2022. This means that from 4 May 2022, Mercury customers will no longer be able to earn Airpoints Dollars when paying their monthly energy bill, or as a spend option in the Mercury app. Going forward, we’ll be rewarding you with wonderful points as part of our new rewards instead. We’ll be launching this in May so look out for details!

The last day to earn Airpoints Dollars™ with Mercury will be 3 May 2022. This means that any bill payments made before 11.59 pm 3 May 2022 will be eligible to earn Airpoints Dollars. After this date, Mercury customers will no longer be able to earn Airpoints Dollars when paying their monthly energy bill, or as a spend option in the Mercury app.

If you’re on a fixed term contract, we won’t be able to offer you Airpoints™ as a benefit beyond 3 May 2022. You’ll see in our Airpoints Terms and Conditions that we can stop awarding Airpoints Dollars if we cease to be a partner in Air New Zealand’s Airpoints programme. While we’re not able to offer you Airpoints™ as a benefit beyond 3 May 2022, you may be offered an alternative benefit (at Mercury’s discretion). If you qualify, you’ll receive a communication about this including any terms that will apply.

Please note that if you are currently signed up to a fixed term contract, the remaining term of your contract will still apply and your new benefit will be applied to this period. Mercury providing an alternative benefit does not allow you to terminate the original contract term. You’ll continue to benefit from any fixed pricing you’ve locked in for the remainder of the term.

If you’re currently signed up to exchange your Prompt Payment Discount for Airpoints, we will reinstate your Prompt Payment Discount on 4 May.

Yes, the last day to earn Airpoints Dollars™ with Mercury will be 3 May 2022. You can still exchange Mercury Dollars to Airpoints Dollars™ in our app until 9 pm 3 May 2022.

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After 3 May 2022, you’ll be able to continue to use any Airpoints Dollars™ you have as part of the usual Airpoints™ programme. As an Airpoints member, your Airpoints Dollars are valid for four years from the date they were added to your account. Every time you spend them, the oldest are automatically used first. To see if any of your Airpoints Dollars are going to expire, go to 'Your balances' in the Air NZ App.

As part of our agreement with Airpoints™, we’ll remove your Airpoints number from our system shortly, following the exit of the partnership (so we can respond to any queries in the meantime). We’ll retain any other personal information that you’ve provided us as a Mercury customer, in accordance with our Privacy Policy.

Yes, you can register for Airpoints™ through our app. Just remember, the last day to earn Airpoints Dollars™ with Mercury is 3 May 2022.

To start earning Airpoints Dollars with Mercury, you'll need to be an Airpoints member first. As soon as you've registered and logged in, you'll find your member number on the top right of your Airpoints account. Then head on back to Mercury to load it straight into your Mercury app under My Profile. Wonderful!

Alternatively you can also contact us and the team can apply your Airpoints number for you.

You can check your Airpoints Dollars™ earned with Mercury by logging in to your online Air New Zealand account, or by using the Air New Zealand Smartphone App. Your Airpoints™ statement from Air New Zealand will track each time you have earned Airpoints Dollars with Mercury.

Just remember, any Airpoints Dollars™ earned with Mercury will show on your Airpoints account with Air New Zealand within 5 business days after payment on your Mercury bill.

The way we reward you at Mercury is changing and we’re gearing up to launch a new way to reward you in May 2022. You told us what you love, so Mercury’s wonderful new home of rewards will offer you even more ways to earn and spend. Like earning points when you pay your bill or by completing challenges in the app. Plus we’re including more great ways for you to get rewarded, like spending your points on Free Power Days (we know you love them!)

Residential customers will be able to sign up to earn points to spend on wonderful rewards. For more information about earning rewards with us, click here.


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MORE REWARDS. MORE CHOICES. LAUNCHING SOON IN MAY 2022.

MORE REWARDS. MORE CHOICES. LAUNCHING SOON IN MAY 2022.

Wonderful things are happening here at Mercury. We’re shaking up the way we reward you, with brand new rewards launching in May 2022. There will be more ways to earn points, and better ways to redeem rewards based on the things you told us you love.