Coping with the loss of a loved one is never easy. We want to make sure that dealing with any Mercury services related to the estate, is as simple and as quick as possible, our team is here to help.
We have several options to choose from when it comes to getting the account sorted, including updating the account holder's name, moving the service under a new account holder, keeping a temporary supply connected, or finaling and disconnecting the service.
When you are ready,
contact our team who can answer any questions you may have and help get you sorted.
Note: To change the deceased customer’s account, you need to be authorised to act on their behalf. You could be:
- Authorised on the account
- A close friend or family
- A primary or joint account holder on the account
- An executor or solicitor of the deceased’s estate
- A trustee or business partner of the decease
