If you are experiencing issues with your telco services, including your broadband, home phone, or your mobile device, follow our troubleshooting guides to help resolve your issue. Understand your...Date Updated: 20/12/2023
Mercury offers customers access to a great app called RouteThis! RouteThis allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you are experiencing. ...Date Updated: 28/11/2023
UpdatedThe Kinect SMTP server is available for use with Mercury's ADSL, VDSL, or Fibre Services. In the event that you are utilising a Wireless Broadband service or an internet service from an alternative...Date Updated: 06/03/2024
If you choose to bring your own router, you'll need to follow the below instructions to change your router settings. Change your router settings 1. Log in to your router , and...Date Updated: 18/12/2023
If you have checked out our Outages & Faults page and there are no faults in your area however you are still experiencing issues with your Fibre internet connection, follow our...Date Updated: 25/10/2023
To set up your eero device, check out the steps below. Step 1 Download the eero app for iOS or Android. Step 2 While your eero is still unplugged, open the app and follow along. ...Date Updated: 13/02/2024
UpdatedYou can change your Kinect email password in just a few steps via your webmail account. If you are unable to login via webmail or have forgotten your password, please contact...Date Updated: 04/03/2024
What is Wireless Broadband? Wireless broadband is delivered over the 4G network (instead of through underground cables like copper or Fibre). It’s an excellent option if your area doesn’t have Fibre...Date Updated: 01/02/2024
Wireless Broadband If you sign up for Wireless Broadband, you'll likely be connected within 7 days. Fibre - New connection For all new Fibre installations there are three phases; scope, build...Date Updated: 02/10/2023