My Account //

We’re making some software changes this week and My Account will be out of action between 8pm Wednesday 22 November and 8am Monday 27 November. Sorry for any inconvenience.

Got a Question?

We're here to help, browse our FAQs for all your questions - whether they're about your home, your business, or your Mercury shares. 

Start looking for the answers to your questions below!

Browse our FAQs


Billing

Billing

View FAQs
Moving House

Moving House

View FAQs
My Account

My Account

View FAQs
Pricing/Plans

Pricing/Plans

View FAQs
Airpoints™

Airpoints™

View FAQs
Solar Power

Solar Power

View FAQs
Investor

Investor

View FAQs
Outages

Outages

View FAQs
Medically Dependant

Medically Dependant

View FAQs
Complaints

Complaints

View FAQs

Can't find what you're looking for?


Let us help you. We've got dedicated teams for all your enquiries. Whether it's about your home, your business, or your Mercury shares, we're happy to help.